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Funded Energy Redress Projects

Since the Energy Redress Scheme launched Phase One of the scheme in 2018, Energy Saving Trust has awarded over £150 million to fund nearly 721 projects across England, Scotland and Wales. These grants have enabled organisations to deliver projects that help energy consumers in vulnerable situations to save energy and money in their homes and to live warmer, more comfortable lives. Phase Two of the scheme launched in May 2022.

To find out more about the projects we have funded, see the full list, which can be filtered.

You can also find specific case studies of some of the funded projects here.

Full list of projects

This is a complete list of successfully funded Energy Redress Scheme projects since 2018.

Phase 1
  • Round 8
Round 8
Charity
Act on Energy
Location
United Kingdom
  • England
Grant award
£909,358
Project Name
Warmer Homes West Midlands

Warmer Homes West Midlands is an ambitious partnership programme to provide a universal, top-level energy advice service for the fuel poor across the seven urban local authority areas in the West Midlands Combined Authority area. This is a large-scale energy advice programme will help over 7,000 vulnerable households, create nine new jobs and help secure a further eight jobs. The project aims to reduce fuel poverty and improve the health and wellbeing of people with pre-existing cold and damp related medical conditions, through energy saving advice, energy saving measures an income

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Warmer Homes West Midlands is an ambitious partnership programme to provide a universal, top-level energy advice service for the fuel poor across the seven urban local authority areas in the West Midlands Combined Authority area. This is a large-scale energy advice programme will help over 7,000 vulnerable households, create nine new jobs and help secure a further eight jobs. The project aims to reduce fuel poverty and improve the health and wellbeing of people with pre-existing cold and damp related medical conditions, through energy saving advice, energy saving measures an income maximisation advice. Advice will be delivered by a team of qualified energy advisors by telephone, through case work, home visits and community events where it is safe to do so. A team of community outreach workers will ensure that as wide a range of people as possible will be able to take advantage of Warmer Homes West Midlands.

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Phase 2
  • Round 8
Round 8
Charity
Arun and Chichester Citizens Advice Bureau
Location
United Kingdom
  • England
Grant award
£443,747
Project Name
TFPT - Home Improvement Support

This project builds on the success of the Tackling Fuel Poverty Together initiative and aims to help residents in Sussex reduce their energy bills and improve energy-related behaviour. Support will be delivered to energy consumers in vulnerable situations through home visits. These visits will be used to fully evaluate the home’s current energy efficiency rating and give hands-on support with changing energy-related behaviour in the home. The project will support tenants with mould and damp issues until resolution, as well as maintain a register of trusted retrofit installers. 

Phase 2
  • Round 8
Round 8
Charity
Energise Sussex Coast
Location
United Kingdom
  • England
Grant award
£188,494
Project Name
Energising Communities

The project aims to implement a pioneering multi-site microgrid that explores the potential for three types of microgrid to support the transition to net zero. This includes microgrids for flats in Bexhill, for a neighborhood in Bexhill, and for a whole town in Battle. Their approach includes deploying cutting-edge technologies such as the Transmission Upgrade Avoidance (TUA) scheme to avoid grid connection delays and solshare to share solar power. Their solar farm’s innovative financial model and community-private ownership will show how solar farms can provide maximum benefit to local

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The project aims to implement a pioneering multi-site microgrid that explores the potential for three types of microgrid to support the transition to net zero. This includes microgrids for flats in Bexhill, for a neighborhood in Bexhill, and for a whole town in Battle. Their approach includes deploying cutting-edge technologies such as the Transmission Upgrade Avoidance (TUA) scheme to avoid grid connection delays and solshare to share solar power. Their solar farm’s innovative financial model and community-private ownership will show how solar farms can provide maximum benefit to local communities.

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Phase 2
  • Round 8
Round 8
Charity
Marches Energy Agency
Location
United Kingdom
  • England
Grant award
£495,073
Project Name
Telford Energy Advice Phase3 (TEA3)

This project will continue to build on the successful delivery of a previous Energy Redress funded project, providing free, impartial advice to energy-vulnerable householders within the Telford & Wrekin Council (T&WC) borough. The project will work in partnership with Telford Crisis Support (TCS) and Citizens Advice Bureau Telford (CABT). They aim to support over 4,500 vulnerable households directly and make clear, reliable information available to thousands more. Energy advice will be delivered through home visits, telephone support, 1-to-1 appointments, and at community hubs/events. The

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This project will continue to build on the successful delivery of a previous Energy Redress funded project, providing free, impartial advice to energy-vulnerable householders within the Telford & Wrekin Council (T&WC) borough. The project will work in partnership with Telford Crisis Support (TCS) and Citizens Advice Bureau Telford (CABT). They aim to support over 4,500 vulnerable households directly and make clear, reliable information available to thousands more. Energy advice will be delivered through home visits, telephone support, 1-to-1 appointments, and at community hubs/events. The project will also offer support to improve home energy efficiency, through the installation of low-cost energy efficiency measures, and signposting to grant funding.

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Phase 2
  • Round 8
Round 8
Charity
Centre for Sustainable Energy
Location
United Kingdom
  • England
Grant award
£689,142
Project Name
Future Energy Landscapes - empowering communities

This project aims to develop an approach to renewable energy development processes that puts communities, and nuanced community conversations, that pro-actively include vulnerable and future consumers, at the heart of identifying and specifying how and where renewable energy projects are developed. 

Through the deployment and further development of the Future Energy Landscapes (FEL) methodology, the project will address critical gaps in community engagement that limits the number of renewable energy projects and opportunities to deliver benefits to local communities.

Direct benefits to local

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This project aims to develop an approach to renewable energy development processes that puts communities, and nuanced community conversations, that pro-actively include vulnerable and future consumers, at the heart of identifying and specifying how and where renewable energy projects are developed. 

Through the deployment and further development of the Future Energy Landscapes (FEL) methodology, the project will address critical gaps in community engagement that limits the number of renewable energy projects and opportunities to deliver benefits to local communities.

Direct benefits to local consumers include ensuring that: new renewable projects are consistent with people’s relationships with local landscapes, opportunities for co-benefits are maximised, local preferences for ownership, co-ownership and influence are explored, innovative options for local retail are considered and community members have the time, space and opportunity to specify their needs and priorities for community benefit funds.

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Phase 2
  • Round 8
Round 8
Charity
Energy Local CIC
Location
United Kingdom
  • Wales
Grant award
£289,665
Project Name
Developing a low carbon community future

The project aims to deliver a community heat network powered by local hydropower, solar panels, river water, and home retrofitting, managed under a Community Energy Services Company (CESCO) in Blaenau Ffestiniog. Following a feasibility study, the project will provide training to build the community's capability to operate the CESCO and establish a foundation for expanding the initiative across more villages in Blaenau Ffestiniog. Training community members to manage this network will empower them with valuable skills, create local jobs and strengthen community cohesion. Retrofitting homes for

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The project aims to deliver a community heat network powered by local hydropower, solar panels, river water, and home retrofitting, managed under a Community Energy Services Company (CESCO) in Blaenau Ffestiniog. Following a feasibility study, the project will provide training to build the community's capability to operate the CESCO and establish a foundation for expanding the initiative across more villages in Blaenau Ffestiniog. Training community members to manage this network will empower them with valuable skills, create local jobs and strengthen community cohesion. Retrofitting homes for energy efficiency will improve living conditions, especially for at-risk households facing fuel poverty. The impact will be significantly reduced carbon emissions and energy costs.

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Phase 2
  • Round 8
Round 8
Charity
National Energy Foundation
Location
United Kingdom
  • England
Grant award
£884,774
Project Name
Better Housing Better Health West Midlands

The project will provide high-quality energy advice and fuel poverty support to 8,000 homes living in fuel poverty across the West Midlands Combined Authority (WMCA). They will utilise a multi-intervention, case management approach that maximises effectiveness in providing households with high-quality energy advice, assistance in acquiring funding, and energy-saving measures. Within this project they will also leverage existing partnerships to provide additional support for households.

Phase 2
  • Round 9
Round 9
Charity
Big Issue Trust
Location
United Kingdom
  • England
Grant award
£277,500
Project Name
Fighting Fuel Poverty

The project aims to support 1,500 Big Issue service users and 100 Big Issue Recruit candidates experiencing fuel poverty. Trained energy advisors will provide expert advice to service users and their families facing social and economic barriers which prevent them from accessing help from anywhere else. 

Advisors will provide information and guidance to understand energy costs, payment options and monitoring energy usage. Support service users to reduce energy consumption and take action to address the causes of dampness, insulation and other household issues which contribute to poor living

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The project aims to support 1,500 Big Issue service users and 100 Big Issue Recruit candidates experiencing fuel poverty. Trained energy advisors will provide expert advice to service users and their families facing social and economic barriers which prevent them from accessing help from anywhere else. 

Advisors will provide information and guidance to understand energy costs, payment options and monitoring energy usage. Support service users to reduce energy consumption and take action to address the causes of dampness, insulation and other household issues which contribute to poor living conditions and energy waste. Refer service users to specialist debt and energy advice providers. Support service users to access fuel poverty alleviation, including fuel vouchers, household insulation schemes, Warm Homes Discount and energy saving products.

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Phase 2
  • Round 9
Round 9
Charity
Citizens Advice SORT Group
Location
United Kingdom
  • England
Grant award
£59,964
Project Name
Sparky: The AI Energy Advice Chatbot

This project will develop Sparky, an AI-powered chatbot designed to deliver accessible and personalised energy advice through the trusted platform of Citizens Advice. Building on the success of a previously funded project (EnerGenie), Sparky will offer a user-friendly interface where individuals can access instant and reliable information on a wide range of energy-related topics. Sparky will be trained on a comprehensive knowledge base drawn from trusted sources like gov.uk, Ofgem, and Citizens Advice's own extensive resources. For general enquiries, Sparky will efficiently provide accurate

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This project will develop Sparky, an AI-powered chatbot designed to deliver accessible and personalised energy advice through the trusted platform of Citizens Advice. Building on the success of a previously funded project (EnerGenie), Sparky will offer a user-friendly interface where individuals can access instant and reliable information on a wide range of energy-related topics. Sparky will be trained on a comprehensive knowledge base drawn from trusted sources like gov.uk, Ofgem, and Citizens Advice's own extensive resources. For general enquiries, Sparky will efficiently provide accurate and up-to-date information, empowering users to make informed decisions about their energy consumption.

Recognising that many energy-related questions require a nuanced and personalised approach, Sparky incorporates a unique human-in-the-loop feature. When a query necessitates more complex or tailored guidance, Sparky will first present the information to a trained energy adviser at Citizens Advice. Only upon the adviser's approval and potential refinement will the information be relayed to the user. This innovative approach ensures that while Sparky offers efficient self-service for general enquiries, complex cases receive the expert attention they deserve. This not only enhances the accuracy and reliability of the advice provided but also safeguards vulnerable users who may require additional support.

This project aims to significantly increase access to energy advice, promote energy efficiency, and contribute to reducing fuel poverty. By embedding Sparky within the trusted framework of Citizens Advice, they aim to create a more sustainable and equitable energy landscape where everyone can confidently navigate the complexities of the energy market and make informed choices.

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Phase 2
  • Round 9
Round 9
Charity
Marches Energy Agency
Location
United Kingdom
  • England
Grant award
£1,281,920
Project Name
Energy Advice with Community Connectors

Working collaboratively with charity partners and community organisations, the project aims to provide a wrap-around, capacity building, energy support service for over 10,000 vulnerable households across Shropshire, Derbyshire and Herefordshire. 

They will reach the most vulnerable by working with partners in the community; training and supporting partners to provide energy advice directly to their client group, referring to Marches Energy Agency for specialist support.

They will also provide free, expert energy advice, and practical help to vulnerable households on the phone and in person

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Working collaboratively with charity partners and community organisations, the project aims to provide a wrap-around, capacity building, energy support service for over 10,000 vulnerable households across Shropshire, Derbyshire and Herefordshire. 

They will reach the most vulnerable by working with partners in the community; training and supporting partners to provide energy advice directly to their client group, referring to Marches Energy Agency for specialist support.

They will also provide free, expert energy advice, and practical help to vulnerable households on the phone and in person. Delivering enhanced home visits that provide engaging personal advice on energy use in the home and the home’s performance. This includes an appliance survey using their HEAT app and thermal imaging giving meaningful information to see why change is needed and where it can be made.

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