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Funded Energy Redress Projects

Since the Energy Redress Scheme launched Phase One of the scheme in 2018, Energy Saving Trust has awarded over £150 million to fund nearly 721 projects across England, Scotland and Wales. These grants have enabled organisations to deliver projects that help energy consumers in vulnerable situations to save energy and money in their homes and to live warmer, more comfortable lives. Phase Two of the scheme launched in May 2022.

To find out more about the projects we have funded, see the full list, which can be filtered.

You can also find specific case studies of some of the funded projects here.

Full list of projects

This is a complete list of successfully funded Energy Redress Scheme projects since 2018.

Phase 2
  • Round 9
Round 9
Charity
Calvay Housing Association
Location
United Kingdom
  • Scotland
Grant award
£92,472
Project Name
Home Energy Advisor

The project aims to deliver energy efficiency support to 400 vulnerable households, in or at risk of fuel poverty, based within the area of Barlanark in the East End of Glasgow. These include single parents, elderly, those who are in ill health or have disabilities, on low income and those unable to make informed decisions, especially when having difficulty paying bills, are at crisis point and are at risk of living in cold homes. 

An Energy Advisor will provide free 1-1 telephone, online and face to face energy advice to tenants and owners. Providing information to enable households to be more

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The project aims to deliver energy efficiency support to 400 vulnerable households, in or at risk of fuel poverty, based within the area of Barlanark in the East End of Glasgow. These include single parents, elderly, those who are in ill health or have disabilities, on low income and those unable to make informed decisions, especially when having difficulty paying bills, are at crisis point and are at risk of living in cold homes. 

An Energy Advisor will provide free 1-1 telephone, online and face to face energy advice to tenants and owners. Providing information to enable households to be more energy efficient, understand their energy bills, be able to manage fuel debt, and reduce energy costs within the home and to support in energy resilience.

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Phase 2
  • Round 9
Round 9
Charity
Community Advice and Law Service (CALS)
Location
United Kingdom
  • England
Grant award
£227,645
Project Name
Energywise Plus

The project will offer holistic advice and support to vulnerable energy customers, to help them manage their energy accounts, reduce energy consumption, increase energy efficiency, maximise their incomes, and access other services. Support will be delivered through information/awareness-raising events and one-to-one advice offered at Leicester Community Advice and Law Centre (LCALC); at community venues across Leicester; and through home visits. 

Fully-trained energy advisers will support householders to read fuel meters, understand tariffs, check bills, compare and select suitable fuel

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The project will offer holistic advice and support to vulnerable energy customers, to help them manage their energy accounts, reduce energy consumption, increase energy efficiency, maximise their incomes, and access other services. Support will be delivered through information/awareness-raising events and one-to-one advice offered at Leicester Community Advice and Law Centre (LCALC); at community venues across Leicester; and through home visits. 

Fully-trained energy advisers will support householders to read fuel meters, understand tariffs, check bills, compare and select suitable fuel packages, reduce costs by using energy more efficiently, and raise awareness of additional support schemes. As well as adopt small energy-saving measures, and access grants for home insulation/capital energy-saving measures.

In addition, they will refer to other services, including support to develop financial capability skills and reduce digital exclusion, specialist advice on welfare benefits, debt, housing and immigration. The project will be delivered in partnership with organisations across Leicester, serving communities that experience high levels of economic disadvantage in order to maximise reach and complement existing service provision. 

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Phase 2
  • Round 9
Round 9
Charity
Newport City Homes
Location
United Kingdom
  • Wales
Grant award
£499,859
Project Name
PHASE2 Energy Smart People & Communities

This project will build on a previously funded project; providing energy advice and support to households in Newport and southeast Wales areas. The project aims to deliver advice and support to around 15,000 households. 

Having previously identified emerging challenges for vulnerable customers to take advantage of modern energy efficient technologies, this project will incorporate a proactive focus on vulnerable customers moving into new energy efficient or retrofitted homes.

In a new initiative in Newport, half of social rented homes are being ring-fenced for customers with a history of

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This project will build on a previously funded project; providing energy advice and support to households in Newport and southeast Wales areas. The project aims to deliver advice and support to around 15,000 households. 

Having previously identified emerging challenges for vulnerable customers to take advantage of modern energy efficient technologies, this project will incorporate a proactive focus on vulnerable customers moving into new energy efficient or retrofitted homes.

In a new initiative in Newport, half of social rented homes are being ring-fenced for customers with a history of homelessness or living in temporary accommodation. The project team will focus on energy related pre and early tenancy work to ensure that these customers are supported with advice, skills, and practical support to prevent them falling into fuel poverty.

They will also continue to work with partners and the wider community, expanding to GP surgeries focusing on the links between fuel poverty and poor health. 

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Phase 2
  • Round 9
Round 9
Charity
Spire View Housing Association
Location
United Kingdom
  • Scotland
Grant award
£95,186
Project Name
Energy Advice Royston

This project will build on a previously funded project, to provide personalised energy advice and advocacy on a community outreach basis, in Royston.

They will link with wider services and activities offered locally, targeting those most in need and vulnerable to fuel poverty and fuel debt. 

The project aims to support 500 households via telephone, drop-in and appointment-based sessions within local community settings, home visits, alongside workshops and events in partnership with local organisations.

Advice will include; help with understanding utility bills and usage, raising awareness of

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This project will build on a previously funded project, to provide personalised energy advice and advocacy on a community outreach basis, in Royston.

They will link with wider services and activities offered locally, targeting those most in need and vulnerable to fuel poverty and fuel debt. 

The project aims to support 500 households via telephone, drop-in and appointment-based sessions within local community settings, home visits, alongside workshops and events in partnership with local organisations.

Advice will include; help with understanding utility bills and usage, raising awareness of additional support schemes, advocacy for those in provider dispute or debt, as well as opportunities for energy efficiencies and reducing energy use.

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Phase 2
  • Round 9
Round 9
Charity
Caritas Diocese of Salford
Location
United Kingdom
  • England
Grant award
£243,310
Project Name
Caritas Energy Advice Service

This project aims to increase energy awareness and reduce fuel poverty among some of the most vulnerable and socially excluded households living in Burnley, Blackburn and surrounding areas. As part of their Energy Advice Service, advisors will provide one-to-one, face-to-face advice to families and people through connections with schools and parishes. They will provide interpreters and translated materials of the most used languages in the area as well as British Sign Language accessible information and interpreters. They will also supply small energy-saving items to help make immediate

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This project aims to increase energy awareness and reduce fuel poverty among some of the most vulnerable and socially excluded households living in Burnley, Blackburn and surrounding areas. As part of their Energy Advice Service, advisors will provide one-to-one, face-to-face advice to families and people through connections with schools and parishes. They will provide interpreters and translated materials of the most used languages in the area as well as British Sign Language accessible information and interpreters. They will also supply small energy-saving items to help make immediate beneficial changes.

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Phase 2
  • Round 9
Round 9
Charity
Community Energy Plus
Location
United Kingdom
  • England
Grant award
£690,163
Project Name
Cornwall Energy Advice Service

This project will expand on a previously funded project, to provide support to vulnerable consumers across Cornwall who are at risk of, or experiencing fuel poverty, combined with active outreach to bring services to the most vulnerable. With high levels of deprivation and poor-quality housing stock, demand from households in rural and coastal towns across Cornwall for energy advice and information and more intensive, in-depth casework and advocacy continues at high levels.

The project aims to target support towards hard-to-reach households and provide tailored support to over 4,000 households

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This project will expand on a previously funded project, to provide support to vulnerable consumers across Cornwall who are at risk of, or experiencing fuel poverty, combined with active outreach to bring services to the most vulnerable. With high levels of deprivation and poor-quality housing stock, demand from households in rural and coastal towns across Cornwall for energy advice and information and more intensive, in-depth casework and advocacy continues at high levels.

The project aims to target support towards hard-to-reach households and provide tailored support to over 4,000 households with a combination of impartial, telephone-based information and advice, including home visits, advocacy and casework for those with complex needs, training for frontline workers in partner organisations, help to secure funding and support to install capital measures. 

Their holistic approach means vulnerable consumers will also be signposted or referred to other health and wellbeing, debt and income maximisation services.

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Phase 2
  • Round 9
Round 9
Charity
North Yorkshire Citizens Advice & Law Centre Ltd
Location
United Kingdom
  • England
Grant award
£571,384
Project Name
Future Energies Project

The project will ensure that households across North Yorkshire are fully supported to participate in, and benefit from, the necessary transition to green technologies. Helping them to improve their homes’ energy efficiency long term and through this reduce the likelihood of entrenched fuel poverty. Importantly, households will also be able to comply with the UK government’s target of Net Zero carbon emissions by 2050.  

Fully trained and qualified energy advisors will provide free, professional, confidential and impartial advice to over 5,000 vulnerable households on EPC ratings, suitable green

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The project will ensure that households across North Yorkshire are fully supported to participate in, and benefit from, the necessary transition to green technologies. Helping them to improve their homes’ energy efficiency long term and through this reduce the likelihood of entrenched fuel poverty. Importantly, households will also be able to comply with the UK government’s target of Net Zero carbon emissions by 2050.  

Fully trained and qualified energy advisors will provide free, professional, confidential and impartial advice to over 5,000 vulnerable households on EPC ratings, suitable green technology options and how to access and implement these.  

Advice provision will incorporate home visits to conduct EPC assessments alongside help to apply to green technology grant schemes for home improvements. As North Yorkshire is predominantly rural, the project’s Community Champions will ensure they can raise awareness about green technologies and EPC ratings in all parts of the county with an outreach van and bus.  

If required, households will be directed into North Yorkshire Citizens Advice and Law Centre’s other advice services for specialist support, for example around housing, debt or consumer goods.       

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Phase 2
  • Round 9
Round 9
Charity
Transition Bro Gwaun
Location
United Kingdom
  • Wales
Grant award
£281,650
Project Name
Affordable Community Energy Service (ACES): Pilot

The project aims to increase community understanding and confidence in carbon reduction technologies, and trial an energy service model which will enable local people, particularly those on lower incomes, to have greater access to affordable renewable energy services.

To achieve this, they will expand their evolving information service into a centre of trusted independent advice and support on domestic energy matters, sustainable energy technologies, solutions and services, accessible to all in the community.  They will also continue to build relationships with local installers and work with

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The project aims to increase community understanding and confidence in carbon reduction technologies, and trial an energy service model which will enable local people, particularly those on lower incomes, to have greater access to affordable renewable energy services.

To achieve this, they will expand their evolving information service into a centre of trusted independent advice and support on domestic energy matters, sustainable energy technologies, solutions and services, accessible to all in the community.  They will also continue to build relationships with local installers and work with them to develop their projects and build community trust. 

As well as identifying and developing a replicable energy service model that will provide affordable locally produced renewable energy for all in the community, and piloting solar PV and storage as an energy service, ahead of a more comprehensive energy service model. They will own and operate the systems, roof owners will get electricity at a discounted rate and Transition Bro Gwaun will use the income towards their objective of creating a self-funding solar PV installation cycle.

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Phase 2
  • Round 9
Round 9
Charity
Cassiltoun Housing Association
Location
United Kingdom
  • Scotland
Grant award
£95,834
Project Name
Cassiltoun Energy Advice Project

The project will provide support to tenants, factored owners and service users of Cassiltoun Housing, Stables Nursery and Cassiltoun’s community groups, who struggle to heat their homes.

An energy advisor will work directly with households on low incomes, and those vulnerable to fuel poverty and fuel debt, to reduce expenditure on household energy by providing information to help them understand their bills, access affordable tariffs, and encourage behavioral changes. The energy advisor will also work closely with an existing money advice team to ensure household income is maximised, by

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The project will provide support to tenants, factored owners and service users of Cassiltoun Housing, Stables Nursery and Cassiltoun’s community groups, who struggle to heat their homes.

An energy advisor will work directly with households on low incomes, and those vulnerable to fuel poverty and fuel debt, to reduce expenditure on household energy by providing information to help them understand their bills, access affordable tariffs, and encourage behavioral changes. The energy advisor will also work closely with an existing money advice team to ensure household income is maximised, by supporting householders to identify and apply for benefits, suitable grants and other financial support to assist with fuel usage and debts.

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Phase 2
  • Round 9
Round 9
Charity
Futureproof Cumbria
Location
United Kingdom
  • England
Grant award
£335,516
Project Name
Home Energy Made Easy

The project builds on four years of partnership working between Cumbria Action for Sustainability (CAfS), People Powered Retrofit, Cumbrian community groups and local vetted installers, to make home energy improvements more accessible and less daunting for households.

Working with volunteer sustainability groups, they will continue to engage local people at Solar Made Easy events around the county. At these events, local vetted partner installers answer questions about solar PV systems, and CAfS then facilitate quotes and support households through to installation. Alongside this, the project

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The project builds on four years of partnership working between Cumbria Action for Sustainability (CAfS), People Powered Retrofit, Cumbrian community groups and local vetted installers, to make home energy improvements more accessible and less daunting for households.

Working with volunteer sustainability groups, they will continue to engage local people at Solar Made Easy events around the county. At these events, local vetted partner installers answer questions about solar PV systems, and CAfS then facilitate quotes and support households through to installation. Alongside this, the project will launch ‘Heat Pumps Made Easy’ using the same replicable delivery model, adding expert energy modelling to assess whether people’s homes are heat pump ready.

Their partnership working with sustainability groups also extends into delivering free thermal imaging surveys in their local communities. The project will continue to train and support volunteers to use thermal imaging to raise awareness of where homes are leaking heat, and to advise households how CAfS can support them to address it. This support starts with home energy modelling, continues through design and specification stages and ends with support during installation.

To help more people overcome the barriers to retrofit, the project will also deliver a number of webinars about home energy and renewables plus a series of ‘pop-up’ home energy advice sessions around the county. 

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