Sparky: The AI Energy Advice Chatbot

This project will develop Sparky, an AI-powered chatbot designed to deliver accessible and personalised energy advice through the trusted platform of Citizens Advice. Building on the success of a previously funded project (EnerGenie), Sparky will offer a user-friendly interface where individuals can access instant and reliable information on a wide range of energy-related topics. Sparky will be trained on a comprehensive knowledge base drawn from trusted sources like gov.uk, Ofgem, and Citizens Advice's own extensive resources. For general enquiries, Sparky will efficiently provide accurate and up-to-date information, empowering users to make informed decisions about their energy consumption.

Recognising that many energy-related questions require a nuanced and personalised approach, Sparky incorporates a unique human-in-the-loop feature. When a query necessitates more complex or tailored guidance, Sparky will first present the information to a trained energy adviser at Citizens Advice. Only upon the adviser's approval and potential refinement will the information be relayed to the user. This innovative approach ensures that while Sparky offers efficient self-service for general enquiries, complex cases receive the expert attention they deserve. This not only enhances the accuracy and reliability of the advice provided but also safeguards vulnerable users who may require additional support.

This project aims to significantly increase access to energy advice, promote energy efficiency, and contribute to reducing fuel poverty. By embedding Sparky within the trusted framework of Citizens Advice, they aim to create a more sustainable and equitable energy landscape where everyone can confidently navigate the complexities of the energy market and make informed choices.