About us

All you need to know about the Energy Industry Voluntary Redress Scheme, known as the Energy Redress Scheme

Energy Saving Trust has been appointed by Ofgem to distribute payments from energy companies who may have breached rules. The funds can pay for anything from making a home more energy efficient, to providing advice that helps consumers keep on top of their bills. Projects should be of benefit to people in England, Scotland and Wales.

Our role in the scheme

Energy Saving Trust has developed an open application process for charities seeking funding from the Energy Redress Scheme. Successful projects will be selected with input from an independent panel of experts and could cover a range of locations across England, Scotland and Wales. We will be administering the scheme until 2021.

Scheme Priorities

Core priority: Supporting energy consumers

The Energy Redress scheme aims to:

  • Support energy consumers in vulnerable situations and
  • Deliver benefits to the types of consumers that were negatively impacted by the specific issues that triggered the Redress payment. 

In addition to this core priority, up to 15% of Energy Redress funds can support the development of: 

Innovative products and services related to energy 

Innovation projects must:

  • Have a realistic prospect of delivering benefits to existing and/or future energy consumers; 
  • Should help to reduce the environmental impact of energy use and
  • Are efficiently managed and provide good value for money.

Further information on the scheme priorities can be found in the Guidance document

Any additional priorities linked to a funding round will be made clear to applicants when the round opens.

About the fund

The amount of funding available through the scheme varies throughout the year and will be reviewed on a quarterly basis in October, January, April and July. Eligible charities that have registered interest in the scheme will be notified when funds become available.

The minimum grant that can be requested is £20,000 and the maximum grant amount varies depending on the size of the fund available. 

The scheme can fund projects lasting up to two years, can fund 100 per cent of the project cost and can cover revenue and capital measures.

Applications are made through an online system and closing dates for applications will be determined each quarter.

Who is eligible to apply?

The Energy Redress Scheme is open to charitable organisations that support energy customers in England, Scotland and Wales.

Charitable organisations will have to demonstrate they are of good financial standing, and demonstrate the delivery of effective projects for the benefit of householders.

Local authorities and other organisations working directly with charities in relation to such projects can play a role in projects funded by the scheme, however only their charitable partner will be able to submit an application and be responsible for the funding and project delivery.

Who is not eligible to apply?

If you are not a registered charity, you are not eligible to apply for funding under the Energy Redress Scheme.

Charities will not be able to apply for funding through this scheme if they or their delivery partners have close links to energy companies in England, Scotland and Wales regulated by Ofgem.

Examples include suppliers of electricity or gas, electricity or gas network operators and energy generators.

Who's been funded?

We have produced a map showing all of the projects that have been funded by the redress scheme to date. This can be accessed here.

Funding for charities

If you're a charity and want to find out more about the application process, our guide will provide the information you need.

We're here for you

Contact our team for more information about how we help charitable organisations and local authorities.