Funded Energy Redress Projects

The project will provide specialist support to energy consumers in vulnerable situations who have an energy problem relating to payment or supply difficulties, and who have been unable to resolve the issue with their energy supplier. The project aims to help people get satisfactory redress on their energy problem and give individuals the confidence and knowledge to tackle future energy problems themselves. They will work with energy suppliers to ensure that energy consumers are treated fairly and receive positive outcomes from their supplier as well as support energy suppliers to better meet their regulatory obligations.

This project will build on the successful delivery of a previous Energy Redress funded project. The project will provide 1-1 energy advice appointments (face-to-face and via phone), home visits which will involve the installation of small energy saving measures, and community outreach at awareness raising events. 

Learning from the previous project has highlighted the need to expand the number and length of homes visits. The project will train volunteers to provide energy advice drop-in sessions in venues across Lancashire, and to support home visits which will not only give additional support for vulnerable individuals, but also upskill and empower individuals to become energy champions in their communities.

The project aims to tackle and prevent fuel poverty and associated risks by supporting refugees, asylum seekers and migrants in Edinburgh to learn about the local energy and billing system, communicate with their energy suppliers, and implement home energy efficiency measures and behaviours to reduce their energy consumption. Following the beginning of the energy crisis in 2021 and the increasing cost of living, fuel costs have become a major concern for many community members. 

Through home energy visits and one-to-one energy advice appointments, project participants will be supported to understand their home energy situation, resolve account issues, access financial support, improve their home energy efficiency, and apply for fuel debt assistance when required. The project will benefit householders living in Edinburgh and will support local agencies and service providers to reach excluded and marginalised members of the community. 

This project will continue to build on successful delivery of a previous project, and aims to provide a programme of education, advice and advocacy on an outreach basis to those within the Castlemilk community. Energy education and advice will be embedded within existing community activities and services targeting those who are most in need and vulnerable to fuel poverty and fuel debt. Advice will be delivered through training sessions and a dedicated drop-in/appointment service.

The project will work alongside key local organisations to support the Castlemilk community offering access to personalised energy advice and advocacy and linking to wider services locally.

The project aims to offer support with managing household expenses and adopting sustainable energy practices to empower young unemployed people between the age of 18 and 24, including care leavers, who are new to independent living. They will provide comprehensive education and practical training on essential life skills such as operating and regulating water and heating systems, utilising timer functions, and implementing basic yet effective energy-saving measures. To engage a wider audience of young people effectively, they will create regular and engaging social media content, including TikTok and Instagram tutorials, to make energy-saving concepts accessible, entertaining and informative.

The project will provide energy advice, advocacy, and practical solutions to vulnerable social housing residents in the Northwest, affected by high living and energy costs. Experienced, qualified advisors will provide tailored energy advice and signpost to wrap-around support to meet complex needs of tenants. The Energy Advisors will offer guidance on reducing energy consumption, identifying energy savings, and implementing low-cost energy-saving measures. Learning from previous successful projects funded by the Energy Redress Scheme, advisors will address both direct energy issues and underlying problems to create long-term solutions.

They will share their knowledge and best practices of delivering the project with up to 30 local charities, to enable them to build and grow their energy advice offer within local communities.

Warmer Homes West Midlands is an ambitious partnership programme to provide a universal, top-level energy advice service for the fuel poor across the seven urban local authority areas in the West Midlands Combined Authority area. This is a large-scale energy advice programme will help over 7,000 vulnerable households, create nine new jobs and help secure a further eight jobs. The project aims to reduce fuel poverty and improve the health and wellbeing of people with pre-existing cold and damp related medical conditions, through energy saving advice, energy saving measures an income maximisation advice. Advice will be delivered by a team of qualified energy advisors by telephone, through case work, home visits and community events where it is safe to do so. A team of community outreach workers will ensure that as wide a range of people as possible will be able to take advantage of Warmer Homes West Midlands.

The project aims to implement a pioneering multi-site microgrid that explores the potential for three types of microgrid to support the transition to net zero. This includes microgrids for flats in Bexhill, for a neighborhood in Bexhill, and for a whole town in Battle. Their approach includes deploying cutting-edge technologies such as the Transmission Upgrade Avoidance (TUA) scheme to avoid grid connection delays and solshare to share solar power. Their solar farm’s innovative financial model and community-private ownership will show how solar farms can provide maximum benefit to local communities.