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Funded Energy Redress Projects

Since the Energy Redress Scheme launched Phase One of the scheme in 2018, Energy Saving Trust has awarded over £150 million to fund nearly 660 projects across England, Scotland and Wales. These grants have enabled organisations to deliver projects that help energy consumers in vulnerable situations to save energy and money in their homes and to live warmer, more comfortable lives. Phase Two of the scheme launched in May 2022.

To find out more about the projects we have funded, see the full list, which can be filtered.

You can also find specific case studies of some of the funded projects here.

Full list of projects

This is a complete list of successfully funded Energy Redress Scheme projects since 2018.

Phase 2
  • Round 7
Round 7
Charity
Working Actively To Change Hillfields Ltd
Location
United Kingdom
  • England
Grant award
£96,145
Project Name
Coventry Community Energy Champions

The project aims to support vulnerable householders in the Hillfields area of Coventry to be independently able to sustain a level of affordable energy use which maintains a warm and healthy home. Through a team of “energy champions”, the project will deliver bespoke practical advice, advocacy, access to funding and signposting to other support agencies where required. Advice and support will be provided via targeted events, drop in sessions, one-to-one appointments in person or by phone.

Phase 2
  • Round 7
Round 7
Charity
Barnsley & District Citizens Advice Bureau
Location
United Kingdom
  • England
Grant award
£137,764
Project Name
Barnsley Energy Advice and Training Service

The project will provide vulnerable households across Barnsley with access to energy information and advice that will help to reduce their energy costs. They will deliver community based face-to-face energy advice, to reach disadvantaged consumers who find it difficult to access or engage with online/digital services. Support will include guidance on how to cut energy bills, reduce energy use, challenge incorrect billing as well as providing access to emergency charitable support and grants to help with arrears and property improvements.

Phase 2
  • Round 7
Round 7
Charity
Marches Energy Agency
Location
United Kingdom
  • England
Grant award
£160,147
Project Name
The Retrofit Skills Home

The project develops a model for collaborative retrofit, skilling up the next generation of surveyors and installers and inspiring local communities to work towards low carbon homes. The project is a close collaboration of key partners undertaking the retrofit and training installers, including local authoritites, housing associations, FE colleagues, and Marches Energy Action. Open house events will show the entire retrofit process from assessment to design to installation. This is an innovative approach to address the skills gap and misconceptions around low carbon technologies, both

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The project develops a model for collaborative retrofit, skilling up the next generation of surveyors and installers and inspiring local communities to work towards low carbon homes. The project is a close collaboration of key partners undertaking the retrofit and training installers, including local authoritites, housing associations, FE colleagues, and Marches Energy Action. Open house events will show the entire retrofit process from assessment to design to installation. This is an innovative approach to address the skills gap and misconceptions around low carbon technologies, both identified as significant barriers to retrofit at scale.

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Phase 2
  • Round 7
Round 7
Charity
Changeworks
Location
United Kingdom
  • Scotland
Grant award
£335,545
Project Name
Retrofit Agency Development Innovative Coordination Model

This project will further develop and expand its innovative retrofit agency pilot, expanding the service to support and guide a growing number of householders to invest in retrofit measures with confidence and ease. As a coordination model the service will provide a quality driven end-to-end customer journey that stimulates demand for retrofit measures, advocating the benefits of lower carbon, energy efficiency and running costs, and making homes warmer and healthier. This will be achieved by building trust through direct engagement and provision of expert information and guidance on retrofit

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This project will further develop and expand its innovative retrofit agency pilot, expanding the service to support and guide a growing number of householders to invest in retrofit measures with confidence and ease. As a coordination model the service will provide a quality driven end-to-end customer journey that stimulates demand for retrofit measures, advocating the benefits of lower carbon, energy efficiency and running costs, and making homes warmer and healthier. This will be achieved by building trust through direct engagement and provision of expert information and guidance on retrofit and the most suitable measures suited to their individual home using building physics and householder living arrangements, linking householders with green finance opportunities, connection to a pre-appraised network of quality installation contractors, the coordination of retrofit measure installation, quality assurance, post installation support and impact evaluation.

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Phase 2
  • Round 7
Round 7
Charity
Bassetlaw Citizens Advice
Location
United Kingdom
  • England
Grant award
£572,920
Project Name
North Nottinghamshire Energy Advice Team (NNEAT)

The project will provide high quality targeted energy casework and support to hard-to-reach vulnerable people living in high areas of deprivation in the districts of Bassetlaw, Mansfield and neighbouring regions. Advice and support will include; negotiating with energy suppliers on the client’s behalf, billing support, energy efficiency advice, fuel debt, and raising awareness of energy schemes/grants. They will deliver advice to people in person at their home, at outreach venues, partners hubs, their office locations, as well as by phone and other digital channels.

 

Phase 2
  • Round 7
Round 7
Charity
Menter Cwm Gwendraeth Elli
Location
United Kingdom
  • Wales
Grant award
£192,365
Project Name
Adfer Energy Redress 2

The project will provide energy advice and support to vulnerable people in Carmarthenshire struggling with their energy bills. They will work closely with foodbanks and vulnerable support agencies, and will deliver quality energy efficiency advice in outreach hubs. The project will also offer free household energy checks, including 1-to-1 house calls and energy bill advice appointment surgeries. Energy advice and support will be offered in both English and Welsh language.

Phase 2
  • Round 7
Round 7
Charity
Centre for Sustainable Energy
Location
United Kingdom
  • England
Grant award
£624,961
Project Name
Energy advice thrives

Energy advisors will provide vital energy advice and support to vulnerable households in West of England, Wiltshire, Somerset, and Berkshire. Alongside the telephone advice line, advisors will undertake outreach activities, delivering local talks in community venues and advice surgeries. To meet the demand for this service, the project aims to support 4,628 vulnerable households with advice and support. The project will also expand their 'no heat' triaging system to Wiltshire and Somerset, this service identifies and provides timely and focused support to resume heating.

Phase 2
  • Round 7
Round 7
Charity
PEC Trust
Location
United Kingdom
  • England
Grant award
£411,470
Project Name
Reconnect

This project is in collaboration with local Housing Associations to provide energy advice to 4,000 social housing tenants who struggle to heat and power their homes. They will expand and improve current services by offering bespoke support through: phone, face-to-face appointments, and home visits; providing simple, cost-effective, energy saving measures; accessing emergency fuel vouchers, crisis and hardship grants; and income maximisation advice.

Phase 2
  • Round 8
Round 8
Charity
Age UK Waltham Forest
Location
United Kingdom
  • England
Grant award
£49,769
Project Name
Energy In The Home

The project will build on the energy advice offered by the organisation, and provide training to their staff who visit vulnerable elderly energy consumers at home, from NEA and HEET so that they are able to; identify risk factors that suggest an older person is disadvantaged in the energy market or is struggling to maintain adequate warmth, resolve basic energy related problems, make appropriate internal and external referrals for further support including for income maximisation support, advocacy for complex cases and home energy efficiency improvements.

Phase 2
  • Round 8
Round 8
Charity
Disability Solutions West Midlands
Location
United Kingdom
  • England
Grant award
£42,238
Project Name
Disability Solutions Energy Support

The project will provide specialist support to energy consumers in vulnerable situations who have an energy problem relating to payment or supply difficulties, and who have been unable to resolve the issue with their energy supplier. The project aims to help people get satisfactory redress on their energy problem and give individuals the confidence and knowledge to tackle future energy problems themselves. They will work with energy suppliers to ensure that energy consumers are treated fairly and receive positive outcomes from their supplier as well as support energy suppliers to better meet

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The project will provide specialist support to energy consumers in vulnerable situations who have an energy problem relating to payment or supply difficulties, and who have been unable to resolve the issue with their energy supplier. The project aims to help people get satisfactory redress on their energy problem and give individuals the confidence and knowledge to tackle future energy problems themselves. They will work with energy suppliers to ensure that energy consumers are treated fairly and receive positive outcomes from their supplier as well as support energy suppliers to better meet their regulatory obligations.

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