FAQs
Find answers to frequently asked questions about the registration and application process. Still have a question? Get in touch
Can my project be funded through the Scheme?
The Energy Redress Scheme is not currently set up to fund energy-saving or generating improvements to individual buildings.
Please ensure you have reviewed the guidance documents to check the aims of the different funding streams. If you are still unsure you can register for the scheme with a brief explanation of your project. We will review your explanation and advise if the project cannot be funded through the Energy Redress Scheme.
If you are already registered and eligible to apply, please email the team at energyredress@est.org.uk, with any questions that are not answered in the guidance documents.
Portal login
In the first instance, please try to reset your password. Secondly, speak to any colleagues who are signed up for the portal and ask them to confirm you are a user.
If you are still unable to log in, please email: energyredress@est.org.uk
All registered users will receive an email invite around early September 2026. You must accept the invitation and complete the registration process before you can access the portal.
Every user receives their own unique invitation code. Invitation codes cannot be shared between users and can only be used by the person they were issued to.
If your organisation has multiple users, each user must register using their own invitation email and invitation code.
To access the portal:
- Open the invitation email and click the link provided
- This will take you to the portal, where you will be presented with a unique invitation code
- Click Register and follow the instructions
- Once registration is complete, you can sign in using your email address and new password
If you have followed the invitation link and are unable to complete registration, please contact the Energy Redress Team. If possible, include a screenshot of any error message you receive so that we can investigate the issue more quickly.
There is no maximum number of users who can register to use the portal.
Click the Forgot your password? link on the portal log in page.
A password reset email will be sent to your registered email address.
If you do not receive the email within a few minutes, please check your junk or spam folder. If you are still unable to reset your password, please contact the Energy Redress Team for assistance.
Portal registration
We aim to process all registrations within ten business days of receipt.
To be considered for the forthcoming funding window, please ensure registration is completed no later than two weeks prior to the application deadline. This is to allow enough time to check your eligibility. Those who register after this time cannot be guaranteed consideration for the current window.
Portal
Once you have registered on the portal, the Messages tab on the top right-hand side will allow you to message us with any questions.
You cannot send new messages from the Messages tab. You can only reply to existing messages.
If you don’t see any messages to reply to (because you have not yet started or submitted a registration or funding application), you can:
1. Navigate to My Dashboard.
2. Open the registration/application you wish to contact us about.
3. Create a message from the Messages tab.
If your organisation’s registration has been approved, the primary and secondary users can log in and manage organisation members.
To add a new user:
- Click the drop-down menu next to your name.
- Select Organisation.
- Open the Members tab.
- Select Invite User.
- Choose whether the user should be added as Admin or Staff.
- Complete the required details and submit.
The new user will receive an invitation email containing an invitation code, which they can use to register on the portal.
There are two types of users within an organisation on the Energy Redress Scheme portal:
Admins have full access to manage the organisation’s account. They can:
- Add new users
- Remove existing users
- Assign or remove admin permissions
- Update organisation details
Every organisation should have at least two administrators to ensure account access can be maintained if a member of staff leaves.
Staff users have limited account management permissions. They cannot:
- Add or remove users
- Change user permissions
- Manage organisation administrators
If your organisation still has another active administrator, that person can remove the former admin and add a new administrator through the Organisation > Members section of the portal.
If the only administrator on the account has left the organisation and there are no remaining active admins, please contact the Energy Redress Team. We can update the account on your behalf after verifying the request.
Yes, multiple users can access the portal at one time, but should be wary of not working on applications simultaneously because they can overwrite each other’s work .
Funding application
our portal.
- Click on Apply for funding
- Select the fund you are interested in
- Click Begin Application
- Complete and submit the application form
You can prepare an application in advance of funding rounds opening, using the template application form.
Yes, but not in the same round.
Applications can only be submitted when a funding round is open. Check the upcoming key dates for more information on when funding will be available.
Please also note an organisation is limited to one application per round; if an application has already been submitted in the current round, a second submission is not possible.
We aim to get the outcomes out for all applications within 8 – 10 weeks of the funding round closing.
No, you cannot edit the application after submission. We will contact you if we require further information.
If you feel you made a mistake on your application and the application window is still open, send us a message and we can help.
Yes, an organisation can re-apply in future funding rounds.
Successful applicants will be notified within 8-10 weeks of the funding deadline for a round. Energy Redress Scheme projects then pay 3 months in arrears, so one can assume they would be reimbursed for their initial project costs roughly 3 months later, assuming all evidence and reporting is accurately provided.
Still have a question?
Please check the application guidance first. If you still have a question, email the team on energyredress@est.org.uk.