Case studies – Energy Redress Scheme

Case studies

man with a red lanyard talks on the phone while typing on a laptop in a workspace

Caritas Diocese of Salford

Providing energy saving advice and small energy saving measures, supporting people and families to better manage their energy use and reduce the devastating effects of fuel poverty in their daily lives.

Main Fund

Centre for Sustainable Energy

Through their WHAM 2 (Warmer Homes, Advice, Money) project, 2,144 residents have received in-depth energy advice support with an average saving of £418 per household.

team of 3 people wearing lanyards standing in front of an energy banner

Main Fund

Community Links Scotland

Responded to rising levels of fuel poverty and limited advice services with a free, local energy advice service that offers practical support to vulnerable households. Discover how they supported 1,466 households.

two people standing with a banner that reads: need some energy advice?

Main Fund

Citizens Advice Darlington, Redcar & Cleveland

Energy Focus Local has delivered energy advice to 1,242 households, and training to over 200 frontline workers and volunteers.

smiling young woman assisting a senior woman with a walking frame at home

Main Fund

Sefton Carers Centre

Developed a specialist energy advice service, focused on improving the fuel efficiency of carers homes, through expert advice and small energy saving measures. Find out how they supported over 3,000 households.

2 women on a sunny day standing outside a red brick house with solar panels mounted on the roof

Innovation Fund

Energise Barnsley

Working collaboratively with their local council and housing provider, Energise Barnsley have installed solar panels on 287 properties in fuel poverty, saving residents between £200–300 per year on their energy bills.

two older women sitting at a table together in a bright community space

Small Fund

Whitley Bay Big Local

The team at Whitley Bay Big Local provided advice and practical support to over 350 households as part of their Draught Includers 2 project.

group of adults standing in a circle and talking to each other in a bright community space

Main Fund

Limehouse Project

Their Energy Efficiency Adviser project has supported over 650 households across the London Borough of Tower Hamlets with tailored energy advice.

aerial view of a river winding through Newport as the sun sets, with a bridge and the sky reflected in the water

Main Fund

Newport City Homes

Newport City Homes secured funding through the Energy Redress Scheme to deliver their Energy Smart People and Communities project, which has supported over 3,500 households across Newport.

A woman stands behind a table with informational materials and leaflets at an indoor event stand for Liverpool Affordable Warmth and Energy Projects Plus.

Main Fund

Energy Projects Plus

Warm and Well has assisted 2,000 households across Cheshire and Merseyside struggling to pay energy bills.

A group of people pose for a photo in a decorated room with flags, chairs, and banners promoting energy saving and digital literacy.

Main Fund

Citizen Outreach Coalition

With funding from the Energy Redress Scheme, it launched its Energy Savings Awareness Campaign, which has helped hundreds of households with energy advice.

A group of people, mostly elderly, sit at tables in a hall eating meals. Several children are present. Posters are displayed on a board at the front. The room has wooden floors and blue chairs.

CERF Innovation Fund Just Transition Fund Main Fund

Community Action Northumberland

Community Action Northumberland is committed to reducing fuel poverty in hard-to-reach rural communities of Northumberland with their Warm Hubs and volunteers. Around 25,000 people attend the project each year.

A woman in a brown hijab sits at a table with papers and colourful materials while another woman leans over to fill in a form.

Main Fund

Bromley by Bow Centre

Bromley by Bow Centre (BBBC) is a community charity based in London. Their energy advice service offers free, impartial and confidential advice to households who are struggling to pay their energy bills and to keep warm at home.

A person sits at a wooden counter speaking to a member of staff behind a glass screen in an office. Notices about hand sanitiser and hygiene are posted on the glass.

Main Fund

South Seeds

A community organisation providing energy advice to residents in the South Central area of Glasgow, particularly to families in vulnerable situations, living in privately rented accommodation.

A man is sitting in a car seat and reaching to position a wheelchair beside the open car door.

Innovation Fund Small Fund

Research Institute for Disabled Consumers

Awarded funding for research into how disabled consumers can have greater access to sustainable energy.

young woman wrapped in a blanket holding a warm drink

Main Fund

Tackling Fuel Poverty Caused By Cancer

Ensuring people with cancer have access to expert advice and support so they can keep warm without the worry of how to pay their fuel bills.

A man stands and a woman sits at a table with a display, speaking to a seated group of older adults in a community hall.

Main Fund

Energy in Transition

Aiming to reduce fuel poverty in remote households across Scotland's Western Isles. The project engaged 1,464 households – 12% of the entire Western Isles population.

a person wearing a headset sits at a desk, smiling and looking at a computer screen. Another person works at a computer in the background.

Main Fund

Warm & Well – Home Energy Advice

Severn Wye Energy Agency (SWEA) secured Energy Redress funding to deliver energy efficiency advice for household in vulnerable situations in Gloucestershire.

Advice Centre window with a rainbow, contact number, and WE ARE STILL HERE TO HELP! message; office interior and parked cars visible through the glass.

Main Fund

Money and Power

A project by The Agnes Smith Advice Centre, supporting vulnerable energy consumers and people in fuel poverty in Blackbird Leys, Oxford.

a woman and a man sit at a table with papers, leaflets, and a fruit basket. The woman reviews documents; the man listens. Other people and a service sign are visible in the background.

Main Fund

Wigan Community Energy Champions Programme

The Wigan Warriors Community Foundation secured £28,433 from Round One of the Energy Redress Scheme for their community-led project that ran from 2018 to 2020.

An older adult with short grey hair uses a wall-mounted digital thermostat. The person is wearing glasses and a black-and-white striped shirt.

Small Fund

Which Heating Controls?

This successful project from the Research Institute for Disabled Consumers has helped guide disabled and older consumers to find the right central heating controls for them.

Two people stand outside a building entrance holding leaflets and a tote bag. A noticeboard with notices is mounted on the building wall behind them.

Main Fund

Cold to Cosy Homes

A project from Cumbria Action for Sustainability, helping protect those most in need from fuel poverty, with expert advice or professionally installed energy measures.

A person holding a blue box labelled A TRAINING PACK TO TEACH ABOUT THE ENERGY MARKET whilst standing in a living room with a TV and bookcase.

Main Fund

Prioritise Me

A training package developed by Speakup Self Advocacy in South Yorkshire, for people with learning disabilities or autism who wish to learn more about the energy market.