Funded Energy Redress Projects

This project is led by Argyll, Lomond and the Islands Energy Agency (ALIenergy), in partnership with Home Energy Scotland and in collaboration with a network of local organisations supporting clients in vulnerable situations, including foodbanks, health and social care providers, housing associations, and other charities, which refer clients into the service. 

This project will build on ALIenergy’s existing Energy Redress funded projects in Argyll & Bute and Highland, which are already delivering home energy advice across this large, mostly remote rural area. Fuel poverty levels in this area are some of the highest in the UK due to bad weather, low incomes, poor housing, and lack of mains gas across much of the region, leading to widespread reliance on more expensive heating types. 

This project will allow in-depth monitoring of all measurable impacts resulting from the full range of support measures provided by ALIenergy to energy consumers in vulnerable situations. An external evaluator will be engaged to produce a detailed Social Return on Investment report, analysing existing data alongside gathering new survey data from their extensive client base of thousands of clients assisted through current and previous Energy Redress funded activities, including evaluation of health and wellbeing outcomes. 

Twenty example clients will be selected for extremely detailed individual support, monitoring and case study reporting, including comprehensive baseline data, temperature and humidity monitoring, behavioural changes, energy usage and costs, comfort levels, health and wellbeing indicators. Learnings will be used to review and improve procedures, and to generate and share best practice.

The project aims to tackle fuel poverty among vulnerable older adults (50+) in North Cumbria by providing in-depth, face-to-face energy advice and practical interventions. Research by Cumbria County Council shows that 14.4% of local households are fuel poor—often older, rural residents who struggle with rising energy costs and limited digital literacy. Meanwhile, Cumbria Community Foundation reports that over one in seven households in Cumbria cannot afford adequate heating.

Using their established referral channels, they will offer 400 unique household's comprehensive home visits to identify opportunities for tariff switching, manage off-grid fuel challenges, and deliver basic home-efficiency measures (e.g., draughtproofing, cold alarms). They will also provide 350 in-person office/community venue appointments and additional 360 phone or event-based interactions, to engage a broader audience, specifically vulnerable older adults. 

Data will be captured in their secure CRM system (Compass), enabling them to track progress, measure cost savings, and record self-reported improvements in health and wellbeing.

In parallel, they will deepen partnerships with local authorities, health teams, and volunteer groups to ensure they reach those most at risk of fuel poverty. By creating a robust, community-based service that closes the digital exclusion gap, they will help older people maintain safe, warm homes, improve their financial security, and protect their health year-round.

Through this project, they aim to tackle fuel poverty head-on, reaching those most at risk of poor health, financial hardship, and disconnection. 

Using their established presence, networks and partnerships across Edinburgh, the team will provide tailored one-to-one, telephone, and digital energy advice. Support will include dealing with energy debt and disconnection risk, budgeting, switching tariffs, and resolving disputes with suppliers. 

They’ll also help clients to access crisis and community grants, improve home energy efficiency, and reduce energy use. Where appropriate, people will be connected into the organisation’s wider welfare rights, housing, money advice, and employability services, ensuring holistic support that addresses the root causes of fuel poverty.

The project's person-centred approach will ensure clients feel supported and confident in managing their energy needs, reducing the stress that can lead to worsening hardship, ill health, or homelessness. By helping people stay connected, save money, and create warmer, healthier homes, they will improve wellbeing, strengthen financial resilience, and build a more energy-aware community. 

They will also gather insight into barriers to energy use and access, helping to shape more effective support in the future.

The project aims to reduce energy bills, improve health and wellbeing and be a gateway to other specialist services, using established referral pathways to further support customers and provide a holistic service.

Trained energy advisers will deliver a tailored, proactive and flexible energy advice service for residents living in Chorley and Preston. They'll provide personalised and detailed energy advice to 870 unique customers, with over 2,500 interventions throughout the project. 

Support will include advocacy with energy suppliers, setting up a new energy supply, advice on billing/payment methods, budgeting for energy spend, home energy efficiency tips, preventing damp and mould, alongside the provision of practical measures.

The project will be delivered through a range of touch points - home visits, appointments at community centres, telephone advice and at community events. Drop-in sessions will also be open to the local community, reaching more people and supporting them to make changes to their energy use. 

This project will provide energy advice to 450 low-income households in Great Yarmouth who are most at risk of fuel poverty. An energy advisor will provide in-depth face-to-face, online, and telephone support. 

They will help people develop an energy-saving plan by calculating their energy use and identifying ways to save energy and money. The project will also recruit and support six volunteer energy champions from local communities. Volunteers will leverage their social networks to contact community groups, advising their members on saving energy and raising awareness of energy improvement schemes.

The team will work closely with the local integrated care system to support residents who are experiencing or recovering from a health problem. They will also offer energy advice to people accessing their existing money and debt services and do outreach at food and clothing banks.

This project will establish an investment-ready pipeline of three community-scale solar power and battery storage installations in some of Sussex’s poorest neighbourhoods. Building on the success of the Solar Powered Communities project in Brighton (50kW of residential solar power installed) they will engage low-income and hard-to-reach households with the benefits of solar PV and battery storage. They will undertake a scoping exercise to identify areas of high-deprivation and fuel poverty, where heating is mostly electric and solar potential is strong.

The team will work with local community groups to develop bespoke community engagement plans. Focus groups will liaise between BHESCo’s project development team and residents. The team will host community events, establishing highly competent doorstep communications teams, and developing easy to understand, visually dynamic information assets. The goal is to encourage households to commit to their community programme of solar and battery storage in a microgrids model for no upfront cost. 

They will produce the technical design and financial analysis for each property wishing to participate in the community solar programme, providing details on solar PV and battery storage capacity, anticipated system cost, and a cost and carbon emissions savings schedule.

The project aims to assist vulnerable residents in Lancaster and Preston Districts with advice and support when confronted with energy problems, to help them stay warm and safe in their homes. They will work in partnership with Preston Citizens Advice, and Green Rose CIC. 

Households will be referred into the service from community partners, internally within the organisations, and via outreach programmes. 

They will provide crisis support to residents seeking urgent help with energy problems; engaging vulnerable residents with energy issues, and delivering energy advice and support, including the installation of energy saving devices. 

Creating long term solutions by supporting residents with energy debt problems, engaging with energy providers, and making referrals to retrofit grants and other support.

The project aims to positively impact the wellbeing of households suffering from fuel rationing. By providing financial, physical and behavioural support, tailored to individual properties and circumstances.

They will assess the home for actual energy use vs modelled use, and provide energy support crisis grants tailored to the level of household need. With the provision of such financial assistance they aim to reduce fuel worry.

The team will also advise on heating use, ventilation, dehumidification and how to best manage these to avoid the harmful effects of mould. Where necessary they will also signpost to external agencies for additional advice (e.g. money advice, tariff advice, utility company dispute advice). 

The project will also provide physical interventions to tackle the effects, on building fabric, of fuel rationing (e.g. dehumidifiers, improved ventilation). 

This project will deliver targeted, face-to-face energy advice and support for households in vulnerable situations in East Durham. Led by East Durham Connected alongside Energising East Durham and key community hubs. 

Beneficiaries will be households at higher risk of harm from fuel poverty, disconnection, and cold homes due to multiple challenges, including substance misuse, complex mental health, and generational poverty.

The project will support private rental sector tenants with high utility debts, many in ex-colliery housing which is often poorly maintained, inefficient, and subject to rapid changes in ownership, with little accountability or investment.  

The funding will support specialist staff capacity to work intensively with 120 households with the most complex cases. Alongside this, 24 community-based sessions will widen access to advice, strengthen community links, and create lasting peer networks.

The project is a community-owned renewable energy installation planned for the Great Western Air Ambulance Charity (GWAAC)’s airbase in Almondsbury, South Gloucestershire. 

The installation will consist of a ground-mounted solar installation expected to generate 5,616 MWh per year – enough to power over 1,500 homes. The project is being carefully designed to balance functionality with environmental sensitivity and visual screening, in keeping with the surrounding landscape, and will aim to significantly improve biodiversity at the site. As well as generating clean energy, the project will aim to generate clear benefits for the local community. 

It is being developed by Bristol Energy Cooperative, a local and well-established community energy group which provides community benefits to Bristol and the surrounding area, in partnership with GWAAC. 

The project will be 100% community-owned and protected by an asset lock. Revenues will provide a modest return to member shareholders, many of whom live locally, and will provide community benefit funding which will be distributed in the form of grants and practical support in the local area. In this case, part of the revenues of the project will be channelled to support GWAAC’s life-saving emergency medical services in the region. 

Most of the power from the project will be exported to the grid. The possibility of a local supply club, whereby people living close to the project could buy the power generated and benefit from lower bills, will also be considered, subject to local interest and a more conducive regulatory environment.