Funded Energy Redress Projects

They will deliver high-quality, impartial energy advice to households in Rhyl and Prestatyn, two of the most deprived coastal communities in Wales. The project will target those hardest hit by the cost-of-living crisis, including low-income households, older people, families with young children, learning disabled adults, and people facing digital exclusion or insecure housing.

Advice will be delivered via telephone, email, online, and face-to-face sessions, with outreach taking place in libraries, community hubs, and on information buses. They will also provide support at trusted local spaces including food-banks, schools, and supported housing associations to reach clients who may not access mainstream advice.

The project will offer one-to-one support, home visits for those in greatest need, tailored advice on fuel debt and energy accounts, and access to emergency pre-payment meter (PPM) vouchers and grant schemes to prevent disconnection. They will install small, practical energy-saving measures and run digital inclusion sessions to help people use smart meters, switch tariffs, and apply for support online.

A full-time NEA Level 3-qualified Energy Adviser will lead delivery, supported by a Project Coordinator and Advice Supervisor. To build long-term community resilience, they will recruit and train volunteer Energy Champions, expanding peer-led capacity. The project will help people reduce energy costs, improve financial stability, and build confidence in managing their energy use. Providing a local, evidence-led support model with lasting impact in high-deprivation areas.

This project offers a free, impartial energy advice service, focusing on reducing carbon emissions through behavioural changes, energy saving measures and renewable technologies. 

The project area covers Aberfeldy and surrounds which is classified by the Scottish Government, as ‘remote rural’ or ‘very remote rural’. Over half of households are off the gas grid. By being based within the project area, Warm Connections makes face to face home energy advice far more accessible to householders in the area. 

The team is able to support clients through complex decisions drawing on practical experience in navigating funding opportunities and expertise around the use of renewable energy locally. They will offer support with applications for grants and loans; installation of renewable technologies; and post-installation support.

This project is led by Argyll, Lomond and the Islands Energy Agency (ALIenergy), in partnership with Home Energy Scotland and in collaboration with a network of local organisations supporting clients in vulnerable situations, including foodbanks, health and social care providers, housing associations, and other charities, which refer clients into the service. 

This project will build on ALIenergy’s existing Energy Redress funded projects in Argyll & Bute and Highland, which are already delivering home energy advice across this large, mostly remote rural area. Fuel poverty levels in this area are some of the highest in the UK due to bad weather, low incomes, poor housing, and lack of mains gas across much of the region, leading to widespread reliance on more expensive heating types. 

This project will allow in-depth monitoring of all measurable impacts resulting from the full range of support measures provided by ALIenergy to energy consumers in vulnerable situations. An external evaluator will be engaged to produce a detailed Social Return on Investment report, analysing existing data alongside gathering new survey data from their extensive client base of thousands of clients assisted through current and previous Energy Redress funded activities, including evaluation of health and wellbeing outcomes. 

Twenty example clients will be selected for extremely detailed individual support, monitoring and case study reporting, including comprehensive baseline data, temperature and humidity monitoring, behavioural changes, energy usage and costs, comfort levels, health and wellbeing indicators. Learnings will be used to review and improve procedures, and to generate and share best practice.

The project aims to tackle fuel poverty among vulnerable older adults (50+) in North Cumbria by providing in-depth, face-to-face energy advice and practical interventions. Research by Cumbria County Council shows that 14.4% of local households are fuel poor—often older, rural residents who struggle with rising energy costs and limited digital literacy. Meanwhile, Cumbria Community Foundation reports that over one in seven households in Cumbria cannot afford adequate heating.

Using their established referral channels, they will offer 400 unique household's comprehensive home visits to identify opportunities for tariff switching, manage off-grid fuel challenges, and deliver basic home-efficiency measures (e.g., draughtproofing, cold alarms). They will also provide 350 in-person office/community venue appointments and additional 360 phone or event-based interactions, to engage a broader audience, specifically vulnerable older adults. 

Data will be captured in their secure CRM system (Compass), enabling them to track progress, measure cost savings, and record self-reported improvements in health and wellbeing.

In parallel, they will deepen partnerships with local authorities, health teams, and volunteer groups to ensure they reach those most at risk of fuel poverty. By creating a robust, community-based service that closes the digital exclusion gap, they will help older people maintain safe, warm homes, improve their financial security, and protect their health year-round.

This project is a continuation of their specialist energy advice service (Energy Redress Round 4) providing intensive advice and support to 1,070 households in vulnerable situations and 1,600 light touch advice interactions throughout Darlington, Redcar, Cleveland and Hartlepool to mitigate the effect of fuel poverty. 

The team will leverage existing relationships with statutory, health sector, and voluntary sector partners responding to the cost-of-living crisis, including a network of warm spaces established across the districts. These organisations will act as referrers and venues for promoting the energy advice service. A group of volunteer engagement workers will also promote the service amongst partners to identify people worst affected by fuel poverty and refer them to the project

The project aims to support households with the greatest need to receive help to deal with fuel debts, resolve disputes with energy companies, reduce energy consumption, improve energy efficiency, and ensure priority services registration. 

The team will undertake home visits to increase the effectiveness of behavioural change support and better identify opportunities for referral to retrofit programmes. Interventions will also include referrals for detailed debt and money advice, employability services, and local Welfare Support Schemes.

This project aims to explore the feasibility of establishing a locally led, community-owned energy generation and reinvestment model across Forth Valley. It builds on FEL Scotland’s existing Community Energy Empowerment Programme (CEEP) by investigating how to scale local energy solutions using a Low Carbon Hub Oxford-style (LCHO) approach adapted to the region. 

Through the development of a practical delivery model, this work will assess how they can support communities to co-own and benefit from renewable energy installations (e.g. solar PV on public or community buildings), with surpluses reinvested in fuel poverty reduction, energy advice, and skills development. 

The study will include a strategic options appraisal and business case for a future investment-ready programme, co-designed with community anchors and local authorities. It will support the long-term scaling of community energy initiatives, align with just transition goals, and strengthen community ownership in the energy system .The findings will directly inform the next phase of FEL Scotland's CEEP programme and will be shared widely across Scotland’s Climate Action Hubs to enable replication and policy influence.

The project will provide free, impartial and high-quality energy information, advice and practical support to those facing difficulties keeping warm and paying their energy bills. The team will predominantly support learning disabled adults and those with long term health conditions.

The service will be based at the Centre for Independent Living but will include a wide variety of outreach services, energy advice events and drop-ins; to reach the most vulnerable and those living in fuel poverty within the local community. 

They will work in partnership with volunteers from Warrington Community Energy, as well as a wide range of statutory and third sector organisations with established connections, including Warrington Borough Council, Warrington CAB, Food Banks and local Housing Associations to reach vulnerable households in need of support. They will continue to develop new connections; thus increasing their reach and raising greater awareness of the service. This will be supported through their extensive community engagement programme, which includes their annual ‘Disability Awareness Day’, the world’s largest pan-disability voluntary-led exhibition with over 25,000 visitors. 

This project builds on a previously funded project to provide high quality, in-depth energy support to vulnerable householders in South West Devon. The project uses the insight and community connections of their partner organisations Tamar Energy Community and South Dartmoor Community Energy to reach vulnerable households with impactful home energy advice and support. 

Experienced energy advisors will deliver advice via home visits, freephone advice lines, and at community events. Attending these events is a key gateway to reaching those needing in-depth support via home visits and casework. They will also provide briefings to frontline professionals and volunteers to help generate referrals into the service. Utilising their strong referral network, households will also be referred to additional support services for small energy saving measures, larger capital energy saving programmes, and for other relevant advice and support e.g. benefits, debt advice, fuel vouchers.

This project will provide vital, holistic support to vulnerable energy consumers across Cornwall who are experiencing complex challenges, with a mix of fuel poverty, debt, and mental health issues. Working through a referral network of trusted frontline professionals, the team of experienced advisers will deliver tailored energy and financial advice via telephone calls, home visits and face to face appointments.

This proposal builds on the work achieved and learning gained through Energy Advice for Positive Mental Health (2021-23) and Positive Action for Health & Wellbeing (September 2023-August 2025). These projects have shown the long-term benefits to clients of addressing the underlying barriers that prevent them resolving energy issues. 

Using a person-centred approach, advisers will identify the needs and concerns that contribute to stress and anxiety about household energy costs. With increasing demands on support services, direct access to help can be difficult for people who are not coping with costs of energy and household management and this project will enable direct referrals for individuals into specialist partners - Cornwall Mind for mental health support and Citizens Advice Cornwall for income maximisation, benefit checks, debt and legal advice. Where significant mental health issues are identified, both partners can make direct referrals into mental health support services. 

By offering wraparound support, the project will help clients achieve lasting improvements in energy management, financial resilience, and wellbeing.

This is a Stage 1 project to identify 4- 6 communities (of 200-1000 homes) across Staffordshire for collaboration to bring forward detailed deliverable plans to decarbonise the communities by a combination of increasing renewable supply and reducing energy demand, reduce energy bills for residents, and address fuel poverty. 

They aim to identify what works in different types of communities, what the conditions for success may involve, and what obstacles need to be overcome. Innovative approaches will be employed including investigation of potential for direct supply of energy from local sources, virtual power plants (VPPs), and flexible tariffs. 

A long list of 18 communities will be identified and initial consultation & analysis undertaken. Subsequently 4-6 of those communities will be selected for development of detailed decarbonisation plans. The selection criteria for the communities to be taken forward to this stage will depend on levels of engagement and interest; opportunities for renewables or other energy projects; levels of deprivation and need; and achieving a range of different challenges to maximise the learning to be gained from these pilot projects. 

Key issues and plans will be identified for each community which will form the basis for developing detailed decarbonisation projects beyond the funding period.