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Funded Energy Redress Projects

Since the Energy Redress Scheme launched Phase One of the scheme in 2018, Energy Saving Trust has awarded over £150 million to fund nearly 721 projects across England, Scotland and Wales. These grants have enabled organisations to deliver projects that help energy consumers in vulnerable situations to save energy and money in their homes and to live warmer, more comfortable lives. Phase Two of the scheme launched in May 2022.

To find out more about the projects we have funded, see the full list, which can be filtered.

You can also find specific case studies of some of the funded projects here.

Full list of projects

This is a complete list of successfully funded Energy Redress Scheme projects since 2018.

Phase 2
  • Round 8
Round 8
Charity
Cyngor ar Bopeth Ceredigion Citizens Advice
Location
United Kingdom
  • Wales
Grant award
£156,309
Project Name
Connect | Cysylltu Ceredigion

Ceredigion has a uniquely high proportion of off-gas homes, energy inefficient housing and low-income households. This project aims to reach vulnerable and digitally excluded households in Ceredigion to deliver energy information, advice and support. Proactive communications and a mix of in-person, phone and digital delivery will ensure access for all whilst targeted events and strong referral networks will prioritise those most vulnerable energy consumers. The project will be led by a designated energy team, working with local groups and partner organisations. The project aims to achieve

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Ceredigion has a uniquely high proportion of off-gas homes, energy inefficient housing and low-income households. This project aims to reach vulnerable and digitally excluded households in Ceredigion to deliver energy information, advice and support. Proactive communications and a mix of in-person, phone and digital delivery will ensure access for all whilst targeted events and strong referral networks will prioritise those most vulnerable energy consumers. The project will be led by a designated energy team, working with local groups and partner organisations. The project aims to achieve increased household incomes, reduced energy spending and indebtedness, access to energy efficiency capital measures, as well as greater skills, confidence and resilience for all households.

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Phase 2
  • Round 8
Round 8
Charity
Inverclyde Community Development Trust
Location
United Kingdom
  • Scotland
Grant award
£123,779
Project Name
WattWise Inverclyde

The project aims to ensure that the most vulnerable households across Inverclyde can access impartial energy advice, advocacy and support. Weekly drop-in sessions across their community pantries, hub and partner venues, one-to-one appointments at suitable locations across local venues, and workshops focused on energy literacy and energy consumer rights will support households to take control of their energy bills and develop their knowledge and confidence. Advisors will also undertake negotiations with energy suppliers regarding debts and re-payments, as well as referring appropriate

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The project aims to ensure that the most vulnerable households across Inverclyde can access impartial energy advice, advocacy and support. Weekly drop-in sessions across their community pantries, hub and partner venues, one-to-one appointments at suitable locations across local venues, and workshops focused on energy literacy and energy consumer rights will support households to take control of their energy bills and develop their knowledge and confidence. Advisors will also undertake negotiations with energy suppliers regarding debts and re-payments, as well as referring appropriate households to Home Energy Scotland to access national and local schemes for energy efficiency measures to make homes warmer.

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Phase 2
  • Round 8
Round 8
Charity
the Environment Centre
Location
United Kingdom
  • England
Grant award
£672,379
Project Name
Southern Energy Advice Hub

The project aims to engage with people directly in their communities and support households through retrofits of their own homes, to fundamentally shift the level of awareness, confidence and understanding of the home energy transition across Hampshire, Portsmouth and Southampton. They will create an independent, trusted retrofit advice hub offering a mix of digital, remote and in-person support. They will promote their services and engage homeowners through a network of approximately 50 local community groups with strong support from local authority partners at county, district, town and

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The project aims to engage with people directly in their communities and support households through retrofits of their own homes, to fundamentally shift the level of awareness, confidence and understanding of the home energy transition across Hampshire, Portsmouth and Southampton. They will create an independent, trusted retrofit advice hub offering a mix of digital, remote and in-person support. They will promote their services and engage homeowners through a network of approximately 50 local community groups with strong support from local authority partners at county, district, town and parish council levels. 

They aim to deliver advice and guidance to over 13,000 households, connecting them directly with the growing community of professional retrofit coordinators, surveyors, architects, and installers in Hampshire, and enabling over 2,000 homes to progress their retrofit. The project will increase the number of retrofit projects in the area, as well as the level knowledge and confidence in low carbon technologies. 

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Phase 2
  • Round 8
Round 8
Charity
Age UK Waltham Forest
Location
United Kingdom
  • England
Grant award
£49,769
Project Name
Energy In The Home

The project will build on the energy advice offered by the organisation, and provide training to their staff who visit vulnerable elderly energy consumers at home, from NEA and HEET so that they are able to; identify risk factors that suggest an older person is disadvantaged in the energy market or is struggling to maintain adequate warmth, resolve basic energy related problems, make appropriate internal and external referrals for further support including for income maximisation support, advocacy for complex cases and home energy efficiency improvements.

Phase 2
  • Round 8
Round 8
Charity
Disability Solutions West Midlands
Location
United Kingdom
  • England
Grant award
£42,238
Project Name
Disability Solutions Energy Support

The project will provide specialist support to energy consumers in vulnerable situations who have an energy problem relating to payment or supply difficulties, and who have been unable to resolve the issue with their energy supplier. The project aims to help people get satisfactory redress on their energy problem and give individuals the confidence and knowledge to tackle future energy problems themselves. They will work with energy suppliers to ensure that energy consumers are treated fairly and receive positive outcomes from their supplier as well as support energy suppliers to better meet

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The project will provide specialist support to energy consumers in vulnerable situations who have an energy problem relating to payment or supply difficulties, and who have been unable to resolve the issue with their energy supplier. The project aims to help people get satisfactory redress on their energy problem and give individuals the confidence and knowledge to tackle future energy problems themselves. They will work with energy suppliers to ensure that energy consumers are treated fairly and receive positive outcomes from their supplier as well as support energy suppliers to better meet their regulatory obligations.

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Phase 2
  • Round 8
Round 8
Charity
Lancashire Women
Location
United Kingdom
  • England
Grant award
£664,124
Project Name
Lancashire Women Energy Advice

This project will build on the successful delivery of a previous Energy Redress funded project. The project will provide 1-1 energy advice appointments (face-to-face and via phone), home visits which will involve the installation of small energy saving measures, and community outreach at awareness raising events. 

Learning from the previous project has highlighted the need to expand the number and length of homes visits. The project will train volunteers to provide energy advice drop-in sessions in venues across Lancashire, and to support home visits which will not only give additional support

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This project will build on the successful delivery of a previous Energy Redress funded project. The project will provide 1-1 energy advice appointments (face-to-face and via phone), home visits which will involve the installation of small energy saving measures, and community outreach at awareness raising events. 

Learning from the previous project has highlighted the need to expand the number and length of homes visits. The project will train volunteers to provide energy advice drop-in sessions in venues across Lancashire, and to support home visits which will not only give additional support for vulnerable individuals, but also upskill and empower individuals to become energy champions in their communities.

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Phase 2
  • Round 8
Round 8
Charity
The Welcoming Association
Location
United Kingdom
  • Scotland
Grant award
£49,997
Project Name
The Welcoming Home Energy Advice Project

The project aims to tackle and prevent fuel poverty and associated risks by supporting refugees, asylum seekers and migrants in Edinburgh to learn about the local energy and billing system, communicate with their energy suppliers, and implement home energy efficiency measures and behaviours to reduce their energy consumption. Following the beginning of the energy crisis in 2021 and the increasing cost of living, fuel costs have become a major concern for many community members. 

Through home energy visits and one-to-one energy advice appointments, project participants will be supported to

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The project aims to tackle and prevent fuel poverty and associated risks by supporting refugees, asylum seekers and migrants in Edinburgh to learn about the local energy and billing system, communicate with their energy suppliers, and implement home energy efficiency measures and behaviours to reduce their energy consumption. Following the beginning of the energy crisis in 2021 and the increasing cost of living, fuel costs have become a major concern for many community members. 

Through home energy visits and one-to-one energy advice appointments, project participants will be supported to understand their home energy situation, resolve account issues, access financial support, improve their home energy efficiency, and apply for fuel debt assistance when required. The project will benefit householders living in Edinburgh and will support local agencies and service providers to reach excluded and marginalised members of the community. 

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Phase 2
  • Round 9
Round 9
Charity
Citizens Advice County Durham
Location
United Kingdom
  • England
Grant award
£300,455
Project Name
Energy: Advice, Engagement, Support

The project will provide energy focused advice, information sessions and support to vulnerable residents in County Durham. 

They will aim to reach people who may not routinely contact Citizens Advice for help, by attending the 'Warm Hubs' and foodbanks to support those who cannot stay warm at home. They will provide advice on energy saving, understanding heating controls, and cost saving measures. Signposting households to their in-house advisers, to ensure a holistic approach is taken to advice.

The project will deliver home visits, casework, and advice on reducing consumption and maximising

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The project will provide energy focused advice, information sessions and support to vulnerable residents in County Durham. 

They will aim to reach people who may not routinely contact Citizens Advice for help, by attending the 'Warm Hubs' and foodbanks to support those who cannot stay warm at home. They will provide advice on energy saving, understanding heating controls, and cost saving measures. Signposting households to their in-house advisers, to ensure a holistic approach is taken to advice.

The project will deliver home visits, casework, and advice on reducing consumption and maximising the benefit of home heating devices. They will support with energy disputes, grant applications, benefit entitlement, and referrals for debt advice.

They will also work with key partners and stakeholders to ensure they have the tools to signpost and inform the public of the support available.

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Phase 2
  • Round 9
Round 9
Charity
FEL Scotland (Forth Environment Link)
Location
United Kingdom
  • Scotland
Grant award
£353,958
Project Name
COMMUNITY ENERGY EMPOWERMENT PROGRAM (CEEP)

The project will support vulnerable communities in Forth Valley and Loch Lomond and Trossachs National Park by delivering practical, energy-saving solutions that directly address fuel poverty. Through targeted awareness and engagement activities, energy advice sessions, and the development of energy-saving plans, the project will provide immediate relief to those at risk.

Local Energy Officers and Volunteer Energy Activators will work directly with individuals, ensuring support is tailored and accessible. A Community Energy Skills Academy will empower residents with skills in energy efficiency

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The project will support vulnerable communities in Forth Valley and Loch Lomond and Trossachs National Park by delivering practical, energy-saving solutions that directly address fuel poverty. Through targeted awareness and engagement activities, energy advice sessions, and the development of energy-saving plans, the project will provide immediate relief to those at risk.

Local Energy Officers and Volunteer Energy Activators will work directly with individuals, ensuring support is tailored and accessible. A Community Energy Skills Academy will empower residents with skills in energy efficiency and will offer training and tools to community groups, addressing the needs of energy consumers in vulnerable situations and providing practical, long-term energy solutions.

The project will also demonstrate sustainable energy practices through community energy partnerships, ensuring that where communities share similar issues, they can be supported to work collaboratively on energy solutions. 

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Phase 2
  • Round 9
Round 9
Charity
PEC Trust
Location
United Kingdom
  • England
Grant award
£293,033
Project Name
Future Fit Homes for Ready Prospectors

This is a pioneering project that employs an innovative, market-segmented research approach to accelerate self-funded domestic retrofitting in Plymouth. It targets a key market segment, known as Ready Prospectors; a highly motivated group with values aligned to retrofitting but who are significantly underserved by existing services.

This group is essential to upscaling retrofit as they are likely to be encountering important trigger points for retrofitting such as buying new homes, having children or inheriting money. To mobilise this group, the project will work with specialist behaviour

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This is a pioneering project that employs an innovative, market-segmented research approach to accelerate self-funded domestic retrofitting in Plymouth. It targets a key market segment, known as Ready Prospectors; a highly motivated group with values aligned to retrofitting but who are significantly underserved by existing services.

This group is essential to upscaling retrofit as they are likely to be encountering important trigger points for retrofitting such as buying new homes, having children or inheriting money. To mobilise this group, the project will work with specialist behaviour change PR consultants, and evaluation specialists. Together, they'll utilise a Theory of Change model to co-design and develop retrofit service toolkits that address the group's unique psychological, financial, and practical barriers to retrofit, resulting in home energy improvements. 

The project is designed across three phases, with learning and insights feeding into service design at each stage, culminating in a final test of retrofit toolkits and online resources. By the end of the project, they will have created a vital online resource – the Plymouth Retrofit Hub, for the self-funded retrofit market. This will include case studies, links to trusted installers and contractors, and easy access to their retrofit advisor services. The project has wide-reaching implications for the sector; learning  will be widely disseminated through a webinar offer, evaluation reports and videos. 

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