Funded Energy Redress Projects

The project will support households in Tower Hamlets, Newham and Hackney who are most vulnerable to fuel poverty. Across these boroughs, many people face high levels of poverty, unemployment and poor health. These challenges are compounded by persistently high energy costs and limited access to tailored, face-to-face advice.

The project will provide immediate support to help residents manage their energy bills and resolve urgent issues, as well as longer-term casework and resilience against energy-related pressures.

They aim to make specialist, community-based energy advice more accessible, sustainable and cost-effective. Their delivery model focuses on four core elements:

1. One-to-one support for people with complex needs, including casework, supplier advocacy, energy vouchers, small energy measures and home visits
2. Group energy advice sessions led by qualified advisors, offering immediate help and shared experience
3. Energy Ambassadors: local volunteers trained to share key energy-saving messages with their communities
4. Targeted social media campaigns designed to share clear, practical energy advice with a wider audience and strengthen public awareness

Through this approach, they aim to resolve individual energy issues, and to strengthen community knowledge and peer support. They will capture learnings throughout the project and share these insights with partners and the wider sector.

This is a partnership project between Energy Action Scotland and the Scottish Confederation of Park Home Residents Associations to support over 1,100 elderly and vulnerable residents living in park homes across Scotland. These residents frequently face extreme fuel poverty, as they are unable to access competitive utility tariffs.

This project will train an energy advisor to City & Guilds Level 3, enabling them to provide trusted, in-depth energy advice directly to residents. The advisor will assess home energy efficiency, recommend improvements, and support residents in accessing benefits and income maximisation opportunities. They will also explore the provision of white goods (via CHARIS), automatic heating controls, and replacement heating systems through council and government schemes.

The project aims to deliver measurable improvements in energy efficiency and financial wellbeing for some of Scotland’s most at-risk households.

They are planning a targeted initiative to help vulnerable residents manage their energy costs, access critical financial support, and reduce fuel poverty. The project will recruit two full-time Energy Advisers, supported by a Project Supervisor and management oversight, to deliver specialist energy advice and advocacy.

The advisers will provide one-to-one support, home visits, face-to-face community appointments, digital advice, and group workshops, helping clients better understand energy tariffs, maximise their income, and adopt energy-saving behaviours.

Operating across Milton Keynes’ highest fuel poverty areas, the project will target low-income households, older adults, and those with disabilities, ensuring they receive tailored, impactful assistance. They will partner with local housing associations, health services, and community groups to increase engagement and reach. 

Over two years, the project aims to deliver 1,850 tailored interventions to more than 1,400 households, equipping Milton Keynes' most vulnerable residents with the knowledge and tools needed to improve their financial resilience and long-term energy sustainability

By combining practical advice with financial intervention and follow-up support, the project ensures sustainable, measurable outcomes for households in or at risk of fuel poverty

There is a need to replace solid fuel and oil heating systems in social housing to reduce carbon emissions and benefit households. However, for a new heating system to be acceptable to residents it needs to provide good thermal comfort and have running costs cheaper than the existing heating system, be controllable, and protect residents from price volatility (as seen with oil). 

This project will install a new innovative fully integrated EcoFlow system combining an air source heat pump (ASHP), with solar PV, battery storage, and a solar immersion controller. A previous project with ASHPs, batteries, and solar PV showed significant savings compared to storage heaters. The fully integrated EcoFlow system is expected to perform better, with lower running costs. To maximise savings, households will be encouraged to switch to smart time-of-use tariffs and options for the export tariff will also be investigated. 

The new EcoFlow system is user-friendly with a simple to use tablet computer interface for control and monitoring of all the systems for the household. The EcoFlow smart solar immersion heater allows residents to easily set and adjust the water temperature via a digital controller on the immersion heater. This overcomes an issue of temperature control with some other solar immersion controllers. The EcoFlow system will include a backup gateway to provide resilience against power cuts for the rural installations. 

An evaluation will assess resident satisfaction and performance of the EcoFlow system against other heat pump and PV/battery systems and solar diverters.

This innovative community energy project will develop community-led governance infrastructure in Horden, a former coalfield village in East Durham, to ensure local residents, particularly those in vulnerable situations, can shape, lead, and benefit from a range of renewable energy projects currently underway.

Opportunities include the Horden Mine Water Heat Scheme, Community Energy Fund feasibility studies (wind, solar, and anaerobic digestion), and the Energising East Durham programme. Without dedicated local governance and coordination, there is a risk that community voices will be excluded from decision-making on these projects.

The grant will fund staff time and resources to support local residents to design and establish an accessible, inclusive governance model—such as a Community Benefit Society or Trust—empowering them to act from an equitable and informed position. This body will guide how energy infrastructure is developed, owned, and reinvested into local energy-saving and poverty reduction schemes.

The project aims to provide vulnerable households with the knowledge and confidence to manage their energy use, reduce costs, and stay warm. They will guide households through practical energy-saving actions and provide them with simple measures they can install at home. Accredited energy advice will be delivered through the phone, email and face-to-face at two Citizens Advice offices and twelve outreach locations.

The team will support households to understand their bills and heating systems, help clients to resolve disputes with energy providers, and access emergency fuel top-up vouchers. They will also offer advice on maximising the benefits of time of day tariffs, solar panels and air source heat pumps.

Alongside delivering energy advice via the phone and emails, they will also attend and hold events offering small giveaways such as radiator keys to open up conversations around energy issues. 

Using Charis as their distribution partner, they will provide crisis funding for credit meter clients facing hardship as well as essential items to help people stay warm and safe at home during periods of energy crisis. Recognising that many in their area have wood-burning stoves and older boilers, they'll distribute carbon monoxide alarms alongside CO safety advice.

Their easy-to-read energy advice guides along with training for staff of partner organisations, volunteers and frontline workers will enable them to cascade knowledge and reach the most isolated and vulnerable residents. 

The project will support older people (mostly aged 75+) living in Wakefield’s deprived former mining and industrial communities, 97% of whom have long-term health conditions and 59% of whom live alone. Over two years they aim to identify older people in vulnerable situations in need of support and provide energy-saving advice to 2,370 older residents.

They aim to deliver light touch advice to 1,300 people and home visits by Energy Specialist Advisers to 800 energy consumers unable to leave home. Through 2-3 visits they’ll help older people reduce their bills by providing energy-saving advice, switching tariffs (if appropriate) and installing energy saving measures (LED lightbulbs/insulation). They also intend to deliver energy saving workshops at local venues. 

Through the project older people in vulnerable situations will be able to better afford to heat their homes.

This project aims to innovate energy advice by offering affordable, high-quality retrofit surveys through an online platform. Targeting the majority 'self-funding' segment—households deterred by current survey costs and therefore ending their retrofit journey before it’s started—this service will enable users to receive accurate retrofit surveys via smartphone or tablet.

Surveyors will guide clients remotely via a walkthrough of their property, capturing images and measurements of key features like insulation, heating, ventilation. This process ensures comprehensive data collection, enabling tailored recommendations without needing in-person visits. 

This approach removes significant cost and access barriers, making retrofit advice more affordable and scalable—especially those in harder-to-reach areas. Surveys will be priced below current market rates, with further cost reductions anticipated through operational efficiencies. 

Collaboration between Centre for Sustainable Energy (CSE) and Changeworks, two leading energy/retrofit charities in England and Scotland respectively, will provide a diverse testing ground, helping embed surveys across both nations. The project builds on CSE’s recent experience testing new lower cost surveys, including online. Market research shows these are more appealing due to their simplicity, expert guidance, and impartiality. 

By overcoming a key barrier - access to affordable, tailored energy advice - this project aims to drive behaviour change and retrofit uptake, creating a scalable model that could be adopted nationwide. 

Elderpark Housing Association, in partnership with Govan and Linthouse Housing Associations, will deploy innovative environmental monitoring technology to identify and support vulnerable households in the Greater Govan area, particularly elderly residents, families with young children, and those with health conditions who are struggling with fuel poverty. 

Environmental sensors will be installed in sample properties to monitor temperature, humidity, energy use, and air quality levels, providing objective evidence of heating adequacy. This technology will reveal the true extent of fuel poverty by identifying households where indoor temperatures consistently fall below healthy living standards. In addition, the team will gather quarterly feedback from the same households.

This data will inform and educate 400 vulnerable households who seek assistance from the Community Energy Team, and their interventions will be measured in terms of wellbeing, knowledge of managing the air quality in the home and energy savings. This will be supplemented with face-to-face and email/telephone advice reaching 1,620 households. 

The project will collaborate with Glasgow University Living Lab and the School of Health & Wellbeing to inform future policy and funding decisions around fuel poverty.