Funded Energy Redress Projects

Grand Avenues and Hafan are two complementary, community-based initiatives working together to reduce fuel poverty, promote energy efficiency, and improve health outcomes for vulnerable households in Cardiff.

Grand Avenues supports individuals in temporary accommodation or unstable housing through trusted local relationships. Many of these individuals face digital exclusion, language barriers, and significant energy insecurity. The project provides tailored energy advice, fuel voucher support, and help accessing emergency grants—delivered through face-to-face outreach and local community partnerships. They aim to build confidence, trust, and awareness of energy rights in some of the most underserved communities. 

Hafan works upstream, embedding energy advice directly within the healthcare system. Operating through YourSpace social prescribing in Cardiff West and expanding to North and West Primary Care Clusters, Hafan supports patients whose health is negatively impacted by cold homes. Energy Advisors will provide bespoke advice, home assessments, and access to grants and low-carbon technologies—reducing hospital admissions and improving long-term well-being. 

Together, these projects create a seamless pathway of support for those most at risk—from immediate crisis intervention to longer-term energy efficiency improvements.

Their fully trained, experienced coaching team will provide bespoke energy saving advice through home visits to those most in need. 

Support will include showing residents how to take meter readings, understand their energy bills, and exploring ways of reducing their bills. They will also look around the home to identify energy-inefficient lightbulbs and check for draughts. The team will fit new energy saving measures at no cost to residents, helping to reduce energy usage and keep homes warm, for less.

Their coaches will help households to understand what they could save by changing behaviours whilst using appliances, alongside demonstrating how to effectively use their heating system. Return visits and remote support will be delivered to check in on progress.

They will also identify additional needs during their home visits, allowing for referrals to other service providers such as grants and debt support, to improve residents health and wellbeing.

Older Londoners face higher living costs than the national average, with poverty rates among older people in London rising from 19% to 24% over the past decade (Age UK London, 2022). The project will support residents struggling with rising energy costs by providing high-quality energy advice and holistic support with partners to improve financial resilience, enabling households to meet energy bill demands.

Two Energy Advisers will offer one-to-one casework to help clients reduce consumption, improve energy efficiency, resolve disputes, access hardship funds, and secure affordable tariffs. A part-time Energy Events Coordinator will plan and deliver outreach events to raise awareness and engage communities. Delivered in food banks, community centres, and GP practices, the project aims to reach the most vulnerable and those who are seldom heard.

Over the next two years, they aim to support 2,400 people, distribute 600 energy-saving packs, and deliver individual advice, helping clients save an estimated £270,000 in total energy costs.

This project aims to accelerate the transition to net zero by achieving measurable and lasting reductions in the carbon intensity of domestic energy (particularly heating), building capacity to develop low carbon heating projects, and unlocking development of low carbon renewables in constrained areas. 

A key barrier to low carbon heat networks and community energy schemes is viability - often potential sites for renewable energy lack sufficient load, or are faced with grid constraints, and low carbon heat networks cannot provide affordable heat to end users because electricity is 3x price of gas - which makes the final cost of energy higher for households.  Small data centres can solve both these challenges by providing a baseload for local renewables and supplying low cost waste heat to local homes and community buildings. 

The project will support residents and community energy groups to revisit plans for low carbon ambient heat networks and renewable energy generation. They aim to model the inclusion of modular data centres (size of a shipping container) ranging from 80 to 500kW, and carry out feasibility studies to develop a set of template designs reflecting the constraints. The project will open a pipeline of sites for investment and contribute to the decarbonisation of heating in 20 communities, saving 300 tCO2e per year.

This project aims to generate robust evidence on the effectiveness of behaviour change and/or small energy efficiency measures in reducing energy consumption and costs and improving quality of life for vulnerable households. 

They will identify eligible households who have a smart meter and can provide a year of monthly energy data. The number of participants will be selected to maximise the probability of obtaining statistically significant results. 

These households will receive an initial home visit, delivered via one of the organisation's existing projects, to provide energy-saving advice and install small energy efficiency measures. Households opting into the project will receive an additional visit to install equipment to monitor indoor temperature and humidity, and configure their smart meter for daily or half-hourly data collection. 

Five follow-up visits will take place over the following 12 months to collect data, provide tailored advice, and encourage further savings. Changes in energy consumption will be compared to a matched control group of households, while qualitative data will be gathered through surveys and structured interviews during home visits. 

An academic partner will support gathering and analysing quantitative data on energy use, cost savings, carbon reductions, and qualitative data on energy-related behaviour change, comfort and experience of HEMAS. Where consent is given, household interviews will be video-recorded for use in media to communicate the project's impact. The project will share their methodology and learnings to contribute to best practice in designing, monitoring and evaluating fuel poverty interventions.

This project is a partnership between Groundwork’s Green Doctors, Citizens Advice Allerdale and Copeland, Cumbria CVS, and Cumberland Council. 

The project will support vulnerable households in Cumberland’s most deprived communities, particularly those facing or at risk of fuel poverty and living in energy-inefficient homes (EPC D or below). High fuel poverty levels, older housing stock, and low household incomes create widespread unmet need (Cumberland Council). Many residents fall through the cracks of existing schemes due to digital exclusion, strict eligibility criteria, or lack of awareness.

They will address this gap by offering inclusive, accessible, and tailored support for those otherwise excluded. Over two years, they aim to support 2,400 households through home visits, phone consultations, and community sessions. They will install small-scale measures targeting damp and mould. To ensure lasting impact, they'll also train community-based staff to identify and refer vulnerable residents, building local capacity. This integrated model will boost household resilience, wellbeing, and foster sustainable communities. 

The project will improve health and wellbeing of residents by creating warmer, healthier homes and reducing financial stress, as well as reducing carbon emissions through targeted energy-saving measures.

They will deliver high-quality, impartial energy advice to households in Rhyl and Prestatyn, two of the most deprived coastal communities in Wales. The project will target those hardest hit by the cost-of-living crisis, including low-income households, older people, families with young children, learning disabled adults, and people facing digital exclusion or insecure housing.

Advice will be delivered via telephone, email, online, and face-to-face sessions, with outreach taking place in libraries, community hubs, and on information buses. They will also provide support at trusted local spaces including food-banks, schools, and supported housing associations to reach clients who may not access mainstream advice.

The project will offer one-to-one support, home visits for those in greatest need, tailored advice on fuel debt and energy accounts, and access to emergency pre-payment meter (PPM) vouchers and grant schemes to prevent disconnection. They will install small, practical energy-saving measures and run digital inclusion sessions to help people use smart meters, switch tariffs, and apply for support online.

A full-time NEA Level 3-qualified Energy Adviser will lead delivery, supported by a Project Coordinator and Advice Supervisor. To build long-term community resilience, they will recruit and train volunteer Energy Champions, expanding peer-led capacity. The project will help people reduce energy costs, improve financial stability, and build confidence in managing their energy use. Providing a local, evidence-led support model with lasting impact in high-deprivation areas.

This project offers a free, impartial energy advice service, focusing on reducing carbon emissions through behavioural changes, energy saving measures and renewable technologies. 

The project area covers Aberfeldy and surrounds which is classified by the Scottish Government, as ‘remote rural’ or ‘very remote rural’. Over half of households are off the gas grid. By being based within the project area, Warm Connections makes face to face home energy advice far more accessible to householders in the area. 

The team is able to support clients through complex decisions drawing on practical experience in navigating funding opportunities and expertise around the use of renewable energy locally. They will offer support with applications for grants and loans; installation of renewable technologies; and post-installation support.

This project is led by Argyll, Lomond and the Islands Energy Agency (ALIenergy), in partnership with Home Energy Scotland and in collaboration with a network of local organisations supporting clients in vulnerable situations, including foodbanks, health and social care providers, housing associations, and other charities, which refer clients into the service. 

This project will build on ALIenergy’s existing Energy Redress funded projects in Argyll & Bute and Highland, which are already delivering home energy advice across this large, mostly remote rural area. Fuel poverty levels in this area are some of the highest in the UK due to bad weather, low incomes, poor housing, and lack of mains gas across much of the region, leading to widespread reliance on more expensive heating types. 

This project will allow in-depth monitoring of all measurable impacts resulting from the full range of support measures provided by ALIenergy to energy consumers in vulnerable situations. An external evaluator will be engaged to produce a detailed Social Return on Investment report, analysing existing data alongside gathering new survey data from their extensive client base of thousands of clients assisted through current and previous Energy Redress funded activities, including evaluation of health and wellbeing outcomes. 

Twenty example clients will be selected for extremely detailed individual support, monitoring and case study reporting, including comprehensive baseline data, temperature and humidity monitoring, behavioural changes, energy usage and costs, comfort levels, health and wellbeing indicators. Learnings will be used to review and improve procedures, and to generate and share best practice.

The project aims to tackle fuel poverty among vulnerable older adults (50+) in North Cumbria by providing in-depth, face-to-face energy advice and practical interventions. Research by Cumbria County Council shows that 14.4% of local households are fuel poor—often older, rural residents who struggle with rising energy costs and limited digital literacy. Meanwhile, Cumbria Community Foundation reports that over one in seven households in Cumbria cannot afford adequate heating.

Using their established referral channels, they will offer 400 unique household's comprehensive home visits to identify opportunities for tariff switching, manage off-grid fuel challenges, and deliver basic home-efficiency measures (e.g., draughtproofing, cold alarms). They will also provide 350 in-person office/community venue appointments and additional 360 phone or event-based interactions, to engage a broader audience, specifically vulnerable older adults. 

Data will be captured in their secure CRM system (Compass), enabling them to track progress, measure cost savings, and record self-reported improvements in health and wellbeing.

In parallel, they will deepen partnerships with local authorities, health teams, and volunteer groups to ensure they reach those most at risk of fuel poverty. By creating a robust, community-based service that closes the digital exclusion gap, they will help older people maintain safe, warm homes, improve their financial security, and protect their health year-round.