Warm and Well

The project aims to tackle fuel poverty among vulnerable older adults (50+) in North Cumbria by providing in-depth, face-to-face energy advice and practical interventions. Research by Cumbria County Council shows that 14.4% of local households are fuel poor—often older, rural residents who struggle with rising energy costs and limited digital literacy. Meanwhile, Cumbria Community Foundation reports that over one in seven households in Cumbria cannot afford adequate heating.

Using their established referral channels, they will offer 400 unique household's comprehensive home visits to identify opportunities for tariff switching, manage off-grid fuel challenges, and deliver basic home-efficiency measures (e.g., draughtproofing, cold alarms). They will also provide 350 in-person office/community venue appointments and additional 360 phone or event-based interactions, to engage a broader audience, specifically vulnerable older adults. 

Data will be captured in their secure CRM system (Compass), enabling them to track progress, measure cost savings, and record self-reported improvements in health and wellbeing.

In parallel, they will deepen partnerships with local authorities, health teams, and volunteer groups to ensure they reach those most at risk of fuel poverty. By creating a robust, community-based service that closes the digital exclusion gap, they will help older people maintain safe, warm homes, improve their financial security, and protect their health year-round.