Fuel-Sense

They will deliver high-quality, impartial energy advice to households in Rhyl and Prestatyn, two of the most deprived coastal communities in Wales. The project will target those hardest hit by the cost-of-living crisis, including low-income households, older people, families with young children, learning disabled adults, and people facing digital exclusion or insecure housing.

Advice will be delivered via telephone, email, online, and face-to-face sessions, with outreach taking place in libraries, community hubs, and on information buses. They will also provide support at trusted local spaces including food-banks, schools, and supported housing associations to reach clients who may not access mainstream advice.

The project will offer one-to-one support, home visits for those in greatest need, tailored advice on fuel debt and energy accounts, and access to emergency pre-payment meter (PPM) vouchers and grant schemes to prevent disconnection. They will install small, practical energy-saving measures and run digital inclusion sessions to help people use smart meters, switch tariffs, and apply for support online.

A full-time NEA Level 3-qualified Energy Adviser will lead delivery, supported by a Project Coordinator and Advice Supervisor. To build long-term community resilience, they will recruit and train volunteer Energy Champions, expanding peer-led capacity. The project will help people reduce energy costs, improve financial stability, and build confidence in managing their energy use. Providing a local, evidence-led support model with lasting impact in high-deprivation areas.