All funded projects

Citizens Advice Hull and East Riding Energy Advice for Vulnerable Households

Funded Project: Details

Awarded
£495,427
Funding stream
Main Fund
Organisation type
Registered Charity
Activity
Customer advice
Project status
Open
Start date
1 October 2025
Project type
Funded project
Year awarded
2025
Location
England
Phase and round
Phase 2, Round 12

Funded Project: Description

They aim to support vulnerable households across rural East Riding and urban Hull. East Riding is a large rural area with over 152,000 households, high unemployment (24%), limited public transport, and mostly seasonal or low-paid work. Hull, by contrast, is a densely populated city of 115,500 households, with 27% unemployment and significant deprivation. Both areas rank among the most deprived in the UK. 

The project will address fuel poverty, energy debt, and barriers to advice through a mix of in-person outreach, home visits, and tailored workshops and telephone advice. 

As a trusted advice organisation in the area, they will deliver:

  • Personalised energy advice, including energy efficiency and low-carbon technology.
  • Support with energy debt and income maximisation.
  • Run energy-themed workshops, including digital tools and literacy.
  • Host drop-ins in community settings (GPs, libraries, food banks).
  • Train partners and volunteers to provide peer support.
  • Refer clients to wider advice services (e.g. debt, welfare, housing).
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