Funded projects | Energy Redress scheme

Since the Energy Redress Scheme launched Phase One of the scheme in 2018, Energy Saving Trust has awarded over £102 million to fund nearly 538 projects across England, Scotland and Wales. These grants have enabled organisations to deliver projects that help energy consumers in vulnerable situations to save energy and money in their homes and to live warmer, more comfortable lives. Phase Two of the scheme launched in May 2022.

To find out more about the projects we have funded, see the full list, which can be filtered.

You can also find specific case studies of some of the funded projects here.

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Full list of projects

This is a complete list of successfully funded Energy Redress Scheme projects since 2018.

Phase 2

Round 5

Round 5

Charity

Citizens Advice Diss, Thetford and District

Location

United Kingdom

England
Norfolk

Grant award

£231,248

Project Name

Norfolk Warm and Wise

The project aims to empower households to deal with energy bills and efficiency in the home, by providing quality-assured, personalised energy advice. The free, independent, confidential and impartial energy advice will be delivered via freephone, email and online. Face-to-face sessions for households needing extra support will also be accessible via their offices and outreach locations in the area. The energy advice and support offered will cover a range of topics including:

Advice on dealing with energy debts.
How to understand bills, read meters and resolve disputes with energy companies.
Guid

The project aims to empower households to deal with energy bills and efficiency in the home, by providing quality-assured, personalised energy advice. The free, independent, confidential and impartial energy advice will be delivered via freephone, email and online. Face-to-face sessions for households needing extra support will also be accessible via their offices and outreach locations in the area. The energy advice and support offered will cover a range of topics including:

Advice on dealing with energy debts.
How to understand bills, read meters and resolve disputes with energy companies.
Guidance on free or low-cost changes that can be made around the home to reduce energy usage.
Assessing the energy efficiency of your home.
Advising on energy improvement funding schemes.

Phase 2

Round 5

Round 5

Charity

Community Energy Plus

Location

United Kingdom

England
Truro

Grant award

£49,598

Project Name

Energy Matters for Health Care

This is an energy advice project targeting support to people with significant health conditions, who are especially vulnerable to cold and excessive heat.

As part of the project, their specialist energy advisor will attend regular clinics run by NHS Respiratory and Cardiac Rehabilitation teams, to provide energy saving advice and signpost to additional support. Connecting participants to schemes aimed at improving insulation in the home and addressing issues with heating systems and in-home ventilation and air quality will ensure that these households are more able to tackle issues of cold and

This is an energy advice project targeting support to people with significant health conditions, who are especially vulnerable to cold and excessive heat.

As part of the project, their specialist energy advisor will attend regular clinics run by NHS Respiratory and Cardiac Rehabilitation teams, to provide energy saving advice and signpost to additional support. Connecting participants to schemes aimed at improving insulation in the home and addressing issues with heating systems and in-home ventilation and air quality will ensure that these households are more able to tackle issues of cold and excess heat.

Phase 2

Round 5

Round 5

Charity

The Refugee and Migrant Centre

Location

United Kingdom

England
Birmingham

Grant award

£86,722

Project Name

Small Changes = Smarter Energy

This project will provide free, impartial energy advice and guidance to refugees, asylum seekers and migrants in Birmingham, Walsall, Dudley and Wolverhampton. The project aims to help households manage their energy accounts, reduce energy consumption through behavioural changes, and offer support with making non-intrusive energy measures in their home. They will also work with other organisations, providing signposting and pathways to additional services. The project will work on a one-to-one level and in small groups in person, and by telephone and video calls.

Phase 2

Round 5

Round 5

Charity

Outlandish Co-operative Limited

Location

United Kingdom

England
London

Grant award

£81,561

Project Name

Case notes system for energy advisors

This project will develop and pilot a free, entry-level case notes / client relationship management (CRM) and impact reporting tool dedicated to UK energy advisors. Co-designed by energy advisors themselves, the tool will help advisors to speed and scale their delivery, helping a larger number of clients to reduce their domestic energy use.

The tool will enable energy advisors to securely store, search and update records of interactions with clients across their support and outreach activities. Additionally, the tool will use aggregated data to generate impact reports, reducing the time spent

This project will develop and pilot a free, entry-level case notes / client relationship management (CRM) and impact reporting tool dedicated to UK energy advisors. Co-designed by energy advisors themselves, the tool will help advisors to speed and scale their delivery, helping a larger number of clients to reduce their domestic energy use.

The tool will enable energy advisors to securely store, search and update records of interactions with clients across their support and outreach activities. Additionally, the tool will use aggregated data to generate impact reports, reducing the time spent collating this information and allowing energy advisors increased time to develop new relationships and services to meet the needs of their diverse local communities.

Phase 2

Round 6

Round 6

Charity

Citizens Advice Sutton

Location

United Kingdom

England
Sutton

Grant award

£171,957

Project Name

Energymax

The project aims to address increased demand for energy advice. Working in partnership with Thinking Works, qualified staff in specialist energy advice, will provide a deeper and broader range of energy advice to vulnerable consumers.

Phase 2

Round 6

Round 6

Charity

Unity in Community

Location

United Kingdom

England
Hull

Grant award

£296,454

Project Name

HEAT (Hull Energy Action Team)

The project will provide advice and support to vulnerable households living within Hull. The project aims to educate local households, so that they will be able to make informed decisions regarding their energy usage, and also to work towards changing individual behaviours. They will deliver energy awareness workshops across the City, to engage with a wide audience.

Phase 2

Round 6

Round 6

Charity

Housing Association Charitable Trust

Grant award

£249,353

Project Name

Retrofit Credits - Local Circular Economies

The project unlocks investment in residential retrofit by verifying the emission reductions and social value of retrofit projects and originating high quality carbon credits backed by the resulting emission reductions. Building on a methodology which allows them to generate and sell carbon credits, the project will focus on bringing together a range of stakeholders to help accelerate the decarbonisation of UK housing stock.

Phase 2

Round 6

Round 6

Charity

Citizens Advice Edinburgh,

Location

United Kingdom

Scotland
Edinburgh

Grant award

£60,024

Project Name

Community Energy Advice

Community Energy Advice will use a three-faceted approach to support clients with energy issues: prevention, early intervention, and education. Advice will be provided via a proactive outreach, using a combination of pop-up advice hubs at community partner locations, home visits, and phone support.

Phase 2

Round 6

Round 6

Charity

Citizens Advice SORT Group

Location

United Kingdom

England
Manchester

Grant award

£476,753

Project Name

EnergyWise: AI Powered Advice

The project aims to meet the increased demand for energy advice by implementing three innovative tools. These game changing initiatives, including an AI Energy Supervisor bot, and EnergyWise price comparison tool, will improve efficiency in delivery, reduce the cost of advice interventions and provide intensive energy advice solutions to vulnerable individuals in Stockport, Oldham, Rochdale and Trafford.

Phase 2

Round 6

Round 6

Charity

The Society for the Reduction of Carbon Ltd

Location

United Kingdom

England
Manchester

Grant award

£196,417

Project Name

Retrofit for All: People Centred Retrofit

Working with a partnership of Manchester housing providers, the project will develop solutions to the challenges they face in centring householders' needs and priorities in the delivery of public retrofit programmes. Based on learnings they will update their Retrofit for All Toolkit which details recommendations for scheme managers to enable a ‘people centred approach’ to the delivery of retrofit programmes, as well as develop a consultancy service for providers seeking further support.

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