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The Warm and Well - Home Energy Advice project supports 1,500 local households in making their homes warmer and more comfortable.
Warm and Well is managed by Severn Wye Energy Agency on behalf of the seven local authorities in Gloucestershire. They offer energy efficiency advice to householders and support the installation of energy saving measures to reduce fuel poverty. SWEA understood that there was a lack of fuel poverty awareness, especially for vulnerable people who did not understand energy tariffs.
Warm and Well has used Energy Advocates to run fuel poverty awareness events and home visits, prepared with critical energy saving advice to prevent further fuel poverty due to complex issues, especially for people who do not speak English as their first language or do not understand the terminology.
English as a second language is a real barrier to remedying fuel debt/billing issues. Figuring out the
process and issues over phone or in letter can be very difficult if English is not your first language.
Advocates are crucial in resolving these cases; communicating on the client’s behalf, interpreting
the information given and communicating with the client to reach an appropriate resolution.
process and issues over phone or in letter can be very difficult if English is not your first language.
Advocates are crucial in resolving these cases; communicating on the client’s behalf, interpreting
the information given and communicating with the client to reach an appropriate resolution.
Melissa Spiers, Warm and Well
Warm and Well has forged local partnerships for invaluable referrals, also embedding the energy advocate in Caring for Communities and People (CCP), to further their reach and visibility.