Energy Redress Funding - Round 5 Outcome

The following projects have been successful in securing funding in round 5 of the Energy Redress Scheme:


Round 5 Small Project fund
Grant Size: Minimum grant amount £20,000 - maximum grant amount £49,999
Priority: Support energy consumers in vulnerable situations


The Groundwork South Trust Limited
Savings and Advice for Vulnerable Energy Residents in Slough (SAVERS)


‘Savings and Advice for Vulnerable Energy Residents in Slough’ (SAVERS) will support 625 vulnerable residents in Slough, focusing on low-income families, individuals with long-term health conditions/disabilities and socially isolated older people. 

SAVERS Green Doctor visits will include: Property surveys, Installation of small energy saving measures, referrals for larger measures, behaviour change advice, energy switching service and signposting to financial/benefit support e.g. debt assistance and Signposting to wellbeing services.


Groundwork London
Energy-Advice Spread through Innovation Engagement (EASIE)


EASIE: Energy-Advice Spread through Innovation Engagement will pilot a range of engagement mechanisms to identify and support 261 under-served/hard-to-reach Hounslow households, including Deaf and Blind residents, people who do not speak any English, residents with severe long-term health conditions and residents suffering from extreme social isolation.

They will achieve this through a combination of assisted energy-advice home visits, bolstered by targeted clinics, stalls and talks at community events and faith groups, and frontline training workshops.


Age Concern Tyneside South
My House is Cold Project


Two Information and Advice staff will be trained to Level 3 City and Guilds in Energy Awareness, so that they can offer high quality energy advice to 300 vulnerable older people aged over 60 in South Tyneside.

The project will improve take up of energy saving measures, ensure residents are in the best position to pay for their energy costs and will use their Handy Service to implement small measures within older people's homes.


Youth Cymru
Chillout & Save Your Energy


This project will work with young people to educate and train them to engage with energy issues, providing the understanding, tools, personal support and resources that they need to make better informed choices and decisions regarding energy.

A toolkit will be developed to help specialist youth workers integrate energy advice into their work with young people and the project will enable four social action projects to be developed by young people across Wales.


Age UK East London 
Warm and Well at Home Project


Warm and Well at Home aims to support the oldest vulnerable energy consumers. 

It will help them to stay warm and well at home by using experienced handy-people to install small, practical measures in the home, alongside high-quality energy saving advice.


Canolfan Cynghori Ynys Mon
I Can Energy Project


The project will enable the charity to have a qualified energy adviser based in their new Mental Health hubs, to support the most vulnerable people in their communities with home energy issues.

The Energy support worker will help clients to undertake energy comparison activity, understand energy saving behavioural changes and undertake holistic ‘Energy Health Checks' with the intent to make effective referrals to specialist partners e.g. NEST, RSLs, mental health team.


Citizens Advice Bureau Ashfield
Ashfield Energy Efficiency Service


This charity aspires to tackle the high fuel poverty rates in their area by providing a 2-year energy advice service, focused on the most vulnerable clients in their area.

Working with other partners and stakeholders, clients will be helped to save money on their energy bills through face to face advice and support in accessing energy efficiency grants, to further prevent them from suffering from fuel poverty.


Citizens Advice Bureau Torfaen 
Warmer Torfaen


Warmer Torfaen will provide Energy Advice for clients of the Torfaen County Borough Council Financial Inclusion Unit. 

The Energy Caseworker will attend visits with Financial Inclusion Unit support workers where fuel poverty has been identified. They will assess the condition of the property and the needs of the household and provide appropriate advice on energy saving behaviours. They will enable the installation of small energy saving measures into the clients homes and refer them onto additional sources of specialist energy support.


Citizens Advice Bureau Fylde 
Fylde Energy


Fylde Energy will help some of the most vulnerable people in their locality to improve their energy health in the short and longer term. 

Open days will be used to raise awareness of energy issues and the support on offer, followed by a series of Energy Health Clinics offering one-to-one appointments to help people address their immediate energy issues. The clinics will be run at their offices in Kirkham, at outreach locations including GP surgeries and through home visits.  


Round 5 Main Fund 
Grant Size: Minimum grant amount £50,000 - maximum grant amount £2 million
Priority: Support energy consumers in vulnerable situations 


The Footprint Trust Charity
Warm Island - Home Energy help


Over two years, trained staff will give face to face energy advice to over 3000 people on the Isle of Wight through a range of outreach activities and home visits.

The Footprint Trust will engage with vulnerable people in the community by attending a range of events and drop ins to give quality guidance to individuals and provide talks to disability groups or Home Start groups.

150 Frontline Workers will receive training to help them to better support the clients that they work with.


Angus Housing Association
Angus HA Kirkbank Internal Heating Upgrades 


Angus Housing Association is seeking a contribution from the Redress scheme towards the cost of upgrading the internal heating system in 36 properties that are being added to a shared loop ground source heat pump. The properties currently have electric storage heaters that are expensive and difficult to control. The new wet central heating systems will provide a more efficient heating system for the vulnerable residents and help to reduce fuel poverty.


Citizens Advice Bureau Edinburgh
The HEAT Partnership


The HEAT (Home Energy Advice & Training) Partnership will provide individually tailored, accessible advice to vulnerable consumers within Edinburgh.  The service will create an innovative partnership with the Edinburgh & Lothian Regional Equality Council (ELREC) to engage with clients who are marginalised due to language difficulties, cultural barriers, or lack of confidence or awareness of how to obtain energy advice.  The service will also work in partnership with the Edinburgh City Mission Food Bank network, to offer vulnerable clients energy advice at the point of crisis.


Positive Action in Housing
Save Warm N Informed


A 2-year project that will offer targeted, multi-lingual support including home visits and capital measures, to help vulnerable people in BAME communities to better understand energy issues and avoid getting into fuel poverty. The programme will mainly be carried out by newly trained Community Energy Champions from BAME communities. The champions will promote energy efficiency within their communities, deliver home visits and provide small capital measures, to help people save energy and money. The project will also create and distribute a new Information Pack for BAME tenants.


Severn Wye Energy Agency
Energy Advocate - South Gloucestershire


This project is a partnership between Severn Wye Energy Agency (SWEA) and Sirona Care and Health. It will provide targeted support to hard-to-reach vulnerable people who often fall through the net of conventional fuel poverty programmes. SWEA will embed a trained Energy Advocate within Sirona, to work alongside their frontline staff to help take their clients out of fuel poverty. The Energy Advocate will conduct home visits and grant signposting and hold appointment based and drop-in surgeries across South Gloucestershire.


Live Inclusive
Inclusive Energy Advice Project


Live Inclusive is a Charity supporting people with disabilities and long-term health conditions. This project will see the charity recruit two energy advisers to support 620 clients with disabilities/long term health conditions living in Doncaster and Rotherham. The advisers will provide home visits and workshop sessions aimed at the target audience. They will also attend community events and develop energy knowledge amongst their volunteers.


Royal Association for Deaf People
Deaf Energy Smart


Deaf Energy Smart will provide information and advice about energy to Deaf people in their first language, British Sign Language (BSL).

Information will be provided online in BSL clips, at workshops and at outreach events within the Deaf community. Advice will be provided face-to-face and online via webcam, both in BSL, and during home visits for elderly and vulnerable Deaf people.

Participants will be able to save on energy bills, claim any help they are entitled to, understand and control their energy usage and live more comfortably.


South Seeds 
Supporting vulnerable Govanhill energy consumers


This project will provide home energy advice to residents on Glasgow's southside, particularly vulnerable families living in privately rented accommodation. The project will enable experienced energy officers to give face to face advice to residents from their community base, as well as follow up support in the home. 

The service will be promoted through other local organisations and the team will work collaboratively with both the local Council’s energy team and Home Energy Scotland.


the Environment Centre (tEC)
Switched On Portsmouth Campaign


“Switched on Portsmouth” will reach out and support vulnerable and disadvantaged communities at risk of fuel poverty. It will complement and extend the reach of existing activities, through a single point of contact for affordable warmth advice and support in the city.

Winter warmth campaigns will raise awareness amongst the public and front line services about how to keep warm and well and home visits will be offered to vulnerable households requiring in depth hand-holding support with energy issues.


Citizens Advice Bureau Stirling District
Energy Advice Project


This project will see Stirling CAB combine advice and support in managing home energy, with a small capital budget to help vulnerable residents save energy and money in their homes. The capital improvements will be delivered through a partnership with a volunteer handyman organisation “Volunteering Matters”. 

The Project will also refer appropriate clients to other expert organisations for specialist advice and/or bigger improvements e.g. new boilers. 

The proposal will improve the energy capacity and home environment of 1200 adults in rural Stirling District each year for the duration of the project.


Citizens Advice Bureau County Durham
County Durham Social Landlord Tenants Project


This project will engage and support vulnerable consumers that are living in social housing and provide them with tailored energy advice and support that they do not currently have access to. Referrals into the programme will come from a range of stakeholders and partners including, Social Landlords and Housing Associations and members of the Advice in County Durham Network (170+ members). Tenants will also be able to self-refer.

It will also help to build capacity across the Energy Advice sector in County Durham and join up the support that is available for vulnerable energy customers.


Community Energy Plus
Park Homes PLUS


Park Homes PLUS will provide a comprehensive energy efficiency advice service for vulnerable Park Home residents across Cornwall.


PEC Trust
Energy Team


A partnership between Plymouth Energy Community Trust and Citizens Advice Plymouth to support 3000 households at risk of fuel poverty with comprehensive energy and financial advice.  The advice will help people to lower their bills, control heating and energy use, prevent damp, mediate with suppliers, reduce debt and maximise income. 

The project will also work with Students and Refugees Together and Plymouth Access To Housing - providing stronger inter-agency working and improved outcomes for those less able to represent themselves.


Citizens Advice Bureau Manchester 
Switched On - Young People's Energy Advice


A partnership between Citizens Advice Manchester and Salford University to deliver a unique combination of user-led research and energy support, to fuel poor young people across the City of Manchester.

Citizens Advice Manchester will employ and train 2 young people, aged between 18 and 25 to become peer to peer ‘Energy Ambassadors.’ They will work with young people (drawn from lone parents, vulnerable families, care leavers etc) to test a range of engagement and delivery models, aimed at raising awareness of energy efficiency and encouraging changes in behaviour to help them move out of fuel poverty.

The research will be used to develop a toolkit on how to encourage, engage and promote positive behaviours around energy for young people.


Act On Energy
The Energy and Health Outreach Scheme


The ‘Energy and Health Outreach Scheme’ (EHOS) will provide a holistic approach to addressing fuel poverty, through a multi-agency approach, with a focus on health and care professionals. The project will employ Affordable Warmth Outreach Workers to support the newly formed Primary Care Networks, alongside the developing dementia friendly communities.

The officers will be community-based, working with GP practices and other health and social care organisations to provide energy advice to people in poor health and to increase the knowledge of energy issues amongst health care professionals.


Wheatley Foundation
Energy Champions


This project will enable the Foundation to offer an enhanced energy advice service to 12,000 vulnerable social housing tenants across Central Scotland over two years.

The advice team offers friendly one to one support, mostly in people’s homes, working through six social housing providers. 

They help people to understand the information and choices available to them and overcome barriers so that they can access essential products and services from the energy market that are suitable for their needs.


Cardiff Deaf Centre
Deaf Energy Awareness (for the) Future Project


The project will enable the Centre to employ a BSL Energy Champion who will be trained to deliver energy awareness, advice and guidance to Deaf people, supported by a team of volunteers.

All communication will be in British Sign Language (supported by Interpreter where required). The Champion will deliver 20 awareness/education events over 2 years across South Wales as well as detailed one to one sessions with deaf households to help them save energy and money in their homes.


Energy Projects Plus
Energy Action For Warmth


A street by street approach to deliver energy advice to vulnerable residents across the Wirral. Energy Action For Warmth will take learning from their Sustainable Seacombe project into a new area, being the town of Greasby.

The team will split the communities into "micro areas" of approximately 175 homes and on a weekly basis will conduct an awareness campaign within a micro area, to engage with as many residents as possible. This will take the form of door-knocking, home visits, local community drop-in events and telephone advice. 

Advice will be delivered by qualified energy advisers who can refer people onto other appropriate support services too.


Groundwork UK 
Energising Communities Project


This project will utilise Groundwork’s community-based projects and local partnerships in disadvantaged communities to identify and help vulnerable energy customers in most severe need.

Working in partnership with local agencies, they will target those with least control over their energy use, who are vulnerable to living in cold homes and who do not engage with other services, delivering high quality domestic energy advice and energy saving measures to households that need it most.

Energy awareness training will be delivered to 150 community-based groups and experienced Community Energy Advisers will support 2,800 vulnerable households, offering bespoke home-based advice on energy use, behaviour change, switching, and benefits/debt support alongside small energy saving measures.


Stockton and District Advice & Information Service 
Warm Up North Project


The project aims to provide energy advice to vulnerable consumers by bringing together Citizens Advice Bureau with health and social care services charities, to deliver targeted support to vulnerable people in the areas of the North East with high levels of fuel poverty.

The project will use the knowledge of services and agencies working with people with health conditions, including Local Authorities and Health Services and The Stroke Association, to effectively target and then deliver energy advice to households where a person has a long term health condition or a disability. 

Round 5 Innovation Fund
Grant Size: Minimum grant amount £50,000 - maximum grant amount £750,000 
Priority: The development of products and/or services, which are genuinely innovative and not currently accessible to energy consumers or certain groups of energy consumers.


North Devon Homes
Making heat cheaper, smarter and greener


This project will trial a new technology called Boxergy, which combines highly efficient electric heating with energy storage. With a time of use electricity tariff, the system can significantly reduce the heating costs for households currently using night storage heaters and aims to offer heating costs comparable to or cheaper than gas boilers.

There will be 7 Boxergy systems installed, benefiting 9 socially rented homes using night storage heaters and located in villages between South Molton and Tiverton in North Devon. These will include 3-bedroom houses which will have an individual Boxergy system and semi-detached bungalows which will share a system. 

The project will include an evaluation carried out by National Energy Action (NEA), investigating resident satisfaction, ease of use, running costs and reliability. Performance will be compared to the resident’s previous energy consumption and against comparable households with night storage heaters .



Previous announcement Round 6 of the Energy Redress Scheme now open for applications with £17m of funding available Next announcement Over £4.2 million in Ofgem Redress Funding Issued To Benefit Vulnerable Energy Consumers Across Great Britain
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