Wise & Warm: Norfolk & Suffolk

The project aims to provide vulnerable households with the knowledge and confidence to manage their energy use, reduce costs, and stay warm. They will guide households through practical energy-saving actions and provide them with simple measures they can install at home. Accredited energy advice will be delivered through the phone, email and face-to-face at two Citizens Advice offices and twelve outreach locations.

The team will support households to understand their bills and heating systems, help clients to resolve disputes with energy providers, and access emergency fuel top-up vouchers. They will also offer advice on maximising the benefits of time of day tariffs, solar panels and air source heat pumps.

Alongside delivering energy advice via the phone and emails, they will also attend and hold events offering small giveaways such as radiator keys to open up conversations around energy issues. 

Using Charis as their distribution partner, they will provide crisis funding for credit meter clients facing hardship as well as essential items to help people stay warm and safe at home during periods of energy crisis. Recognising that many in their area have wood-burning stoves and older boilers, they'll distribute carbon monoxide alarms alongside CO safety advice.

Their easy-to-read energy advice guides along with training for staff of partner organisations, volunteers and frontline workers will enable them to cascade knowledge and reach the most isolated and vulnerable residents.