West Dunbartonshire Energy Advice Service

This project aims to tackle fuel poverty and energy-related hardship across West Dunbartonshire by providing trusted, practical energy advice and advocacy to energy consumers in vulnerable situations.

Support will be available across all housing tenures and accessed through a wide network of local referral partners, ensuring they reach those most at risk of being overlooked, and that the service complements, rather than duplicates, existing provision.

Three experienced Energy Advisers will deliver tailored support to 1,000 households through 650 home visits, 45 community drop-ins, and remote appointments. They will also aim to resolve at least 300 cases of energy debt or disconnection risk. 

Home visits enable a person-centred approach and allow the team to observe how energy efficient a home is and where savings can be made. They will: explain bills and metering; optimise heating controls; support tariff queries; register customers on Priority Services Registers; negotiate with suppliers to resolve billing issues and reduce debt; secure hardship assistance where eligible; and provide practical tips and small, low-cost measures to help residents keep warm for less.  Outcomes will include lower energy costs, improved comfort and health, and stronger tenancy sustainability.