Switched On Energy Awareness Hub

The project will provide an Energy Awareness Hub (EAH) service that annually reaches over 1,200 vulnerable residents within the City and County of Swansea.

The Hub will be open 3 days a week for drops ins and referrals from people seeking support and advice. Ranging from issues with energy suppliers, fuel debt, and income maximisation, to energy efficiency and eligibility for energy schemes.

They will work closely with front line staff in third sector organisations to reach those most in need of support, including colleagues within Swansea Council.

Energy support will also be offered 'on-the-road' in locations around Swansea, including advice sessions at libraries, talks at community venues, and information sessions for members of third sector organisations and groups. 

Eligible residents will be able to access Warm Packs which include LED lighting, draft excluders, radiator reflectors and keys, and timer plugs. 

They will also visit vulnerable customers in their homes to complete Energy Performance Certificates (EPCs), retrofit assessments or heat loss surveys and provide 1:1 support needed to undertake the recommendations that are identified. They aim to address the root cause of energy related concerns and reduce the number of residents who find themselves in vulnerable situations.