Spectrum of Support

The project will provide support to vulnerable energy consumers across Gateshead, delivered through accessible high-quality advice, information and guidance, practical support, and education and training.

Advice will be provided across multiple channels in multiple locations, tailored according to household vulnerability, need and/or complexity of the issues faced by each household. Delivered as both one-off advice, and casework for more complex cases. 

The project will also deliver a series of energy roadshows by visiting large venues and spaces within the community to provide light touch information and make people aware of their rights with suppliers. 

Working in partnership with 2 Way Tenancy Solutions CIC, they will provide intensive, in person support to the most vulnerable, preventing homelessness and enabling them to maintain their tenancies.  

Education and training on managing energy consumption, reducing costs and resolving common issues will be offered to groups, and third party organisations. Working with these organisations increases their knowledge of energy matters, empowering them to help their clients, cascading the knowledge, and supporting more consumers of Gateshead.