Funded Energy Redress Projects

The project will provide information, advice, and guidance to the deaf community in Derbyshire, in British Sign Language (BSL). Through workshops, outreach events, video calls, and occasional home visits, the Derbyshire deaf community will receive key energy information in their first language. 

Topics covered will include; how to get the best energy deals, how to change your supplier or tariff, ways to save energy in the home, and accessing support such as Priority Services Register and the Warm Homes Discount  Through this project, deaf people in Derbyshire will be informed and thus empowered to save money on energy bills, understand and control their energy use, claim support they are entitled to, and therefore feel more confident and comfortable.

The project aims to deliver energy efficiency support to 400 vulnerable households, in or at risk of fuel poverty, based within the area of Barlanark in the East End of Glasgow. These include single parents, elderly, those who are in ill health or have disabilities, on low income and those unable to make informed decisions, especially when having difficulty paying bills, are at crisis point and are at risk of living in cold homes. 

An Energy Advisor will provide free 1-1 telephone, online and face to face energy advice to tenants and owners. Providing information to enable households to be more energy efficient, understand their energy bills, be able to manage fuel debt, and reduce energy costs within the home and to support in energy resilience.

The project will offer holistic advice and support to vulnerable energy customers, to help them manage their energy accounts, reduce energy consumption, increase energy efficiency, maximise their incomes, and access other services. Support will be delivered through information/awareness-raising events and one-to-one advice offered at Leicester Community Advice and Law Centre (LCALC); at community venues across Leicester; and through home visits. 

Fully-trained energy advisers will support householders to read fuel meters, understand tariffs, check bills, compare and select suitable fuel packages, reduce costs by using energy more efficiently, and raise awareness of additional support schemes. As well as adopt small energy-saving measures, and access grants for home insulation/capital energy-saving measures.

In addition, they will refer to other services, including support to develop financial capability skills and reduce digital exclusion, specialist advice on welfare benefits, debt, housing and immigration. The project will be delivered in partnership with organisations across Leicester, serving communities that experience high levels of economic disadvantage in order to maximise reach and complement existing service provision. 

This project will build on a previously funded project; providing energy advice and support to households in Newport and southeast Wales areas. The project aims to deliver advice and support to around 15,000 households. 

Having previously identified emerging challenges for vulnerable customers to take advantage of modern energy efficient technologies, this project will incorporate a proactive focus on vulnerable customers moving into new energy efficient or retrofitted homes.

In a new initiative in Newport, half of social rented homes are being ring-fenced for customers with a history of homelessness or living in temporary accommodation. The project team will focus on energy related pre and early tenancy work to ensure that these customers are supported with advice, skills, and practical support to prevent them falling into fuel poverty.

They will also continue to work with partners and the wider community, expanding to GP surgeries focusing on the links between fuel poverty and poor health. 

This project will build on a previously funded project, to provide personalised energy advice and advocacy on a community outreach basis, in Royston.

They will link with wider services and activities offered locally, targeting those most in need and vulnerable to fuel poverty and fuel debt. 

The project aims to support 500 households via telephone, drop-in and appointment-based sessions within local community settings, home visits, alongside workshops and events in partnership with local organisations.

Advice will include; help with understanding utility bills and usage, raising awareness of additional support schemes, advocacy for those in provider dispute or debt, as well as opportunities for energy efficiencies and reducing energy use.

This project aims to increase energy awareness and reduce fuel poverty among some of the most vulnerable and socially excluded households living in Burnley, Blackburn and surrounding areas. As part of their Energy Advice Service, advisors will provide one-to-one, face-to-face advice to families and people through connections with schools and parishes. They will provide interpreters and translated materials of the most used languages in the area as well as British Sign Language accessible information and interpreters. They will also supply small energy-saving items to help make immediate beneficial changes.

This project will expand on a previously funded project, to provide support to vulnerable consumers across Cornwall who are at risk of, or experiencing fuel poverty, combined with active outreach to bring services to the most vulnerable. With high levels of deprivation and poor-quality housing stock, demand from households in rural and coastal towns across Cornwall for energy advice and information and more intensive, in-depth casework and advocacy continues at high levels.

The project aims to target support towards hard-to-reach households and provide tailored support to over 4,000 households with a combination of impartial, telephone-based information and advice, including home visits, advocacy and casework for those with complex needs, training for frontline workers in partner organisations, help to secure funding and support to install capital measures. 

Their holistic approach means vulnerable consumers will also be signposted or referred to other health and wellbeing, debt and income maximisation services.

The project will ensure that households across North Yorkshire are fully supported to participate in, and benefit from, the necessary transition to green technologies. Helping them to improve their homes’ energy efficiency long term and through this reduce the likelihood of entrenched fuel poverty. Importantly, households will also be able to comply with the UK government’s target of Net Zero carbon emissions by 2050.  

Fully trained and qualified energy advisors will provide free, professional, confidential and impartial advice to over 5,000 vulnerable households on EPC ratings, suitable green technology options and how to access and implement these.  

Advice provision will incorporate home visits to conduct EPC assessments alongside help to apply to green technology grant schemes for home improvements. As North Yorkshire is predominantly rural, the project’s Community Champions will ensure they can raise awareness about green technologies and EPC ratings in all parts of the county with an outreach van and bus.  

If required, households will be directed into North Yorkshire Citizens Advice and Law Centre’s other advice services for specialist support, for example around housing, debt or consumer goods.       

The project aims to increase community understanding and confidence in carbon reduction technologies, and trial an energy service model which will enable local people, particularly those on lower incomes, to have greater access to affordable renewable energy services.

To achieve this, they will expand their evolving information service into a centre of trusted independent advice and support on domestic energy matters, sustainable energy technologies, solutions and services, accessible to all in the community.  They will also continue to build relationships with local installers and work with them to develop their projects and build community trust. 

As well as identifying and developing a replicable energy service model that will provide affordable locally produced renewable energy for all in the community, and piloting solar PV and storage as an energy service, ahead of a more comprehensive energy service model. They will own and operate the systems, roof owners will get electricity at a discounted rate and Transition Bro Gwaun will use the income towards their objective of creating a self-funding solar PV installation cycle.

The project aims to accelerate the deployment of community renewables in and around Plymouth. To achieve this they will:

1. Launch a citywide campaign to scale up local adoption of solar PV by offering trusted advice and fostering conversations with consumers, installers, and other key stakeholders. 

2. Bring forward an investment ready pipeline of solar projects in and around the city. 

The project will develop community solar assets to reduce carbon emissions and  provide long-term income for future PEC work to support vulnerable and fuel poor households. The potential assets will be on a variety of non- domestic sites across the city and will be brought to a point of investment readiness, with a viable financial case, and relevant permissions secured.

Alongside 17 sites that have already been identified by the organisation, they will also seek to map additional sites for potential development. This mapping will provide a longer term pipe-line of opportunity.