Energy Resilience Alliance: Empowering Vulnerable Consumers

In partnership with Citizens Advice South West Staffordshire, Citizens Advice South East Staffordshire, and Beat the Cold, the project will provide energy advice and support to vulnerable consumers, across a large network of community venues.

The project will host trained Energy Advisors within foodbanks, libraries, neighbourhood networks, family hubs, and older communities, engaging those who are most vulnerable, and those who don't access the support they need.

Trained Energy Advisers will:

• Provide immediate crisis support
• Deliver advice on energy efficiency
• Support financial capability and resilience
• Raise awareness of available support
• Provide onward referrals to Beat the Cold for energy efficiency advice and capital measures

Through this established partnership and support from local organisations they will increase energy advice provision to meet demand from vulnerable energy consumers, offering a mixture of face-to-face and telephone advice, home visits, and capital measures.