Energy Advice - Right Place, Right Time

The programme will provide independent and impartial energy advice to vulnerable residents in County Durham to alleviate the impact on their finances, and the ability to manage and health and wellbeing. Referrals will come from a range of stakeholders, including Advice in County Durham Network and internal specialist advice services. The programme will provide education to reduce consumption and maximise the benefit of home heating devices, as well as cost saving measures through home visits and casework. Support will be given with energy disputes and relevant grant applications. Outreach work will be undertaken to provide information and advice to people who may not routinely access Citizens Advice for help.