Energy Advice for Mortgage Prisoners

The project will deliver sensitive, tailored energy advice to mortgage prisoners (those stuck in expensive mortgage agreements who cannot take advantage of better rates in the market). This group shares a distinct and consistent vulnerability due to their financial exclusion.

In partnership with Mortgage Prisoners UK (the national advocacy body for this group), the project will develop appropriate materials and scripts, and train advisors to respond with care and empathy. Crucially, advice will be offered via an existing, trusted relationship with Mortgage Prisoners UK to ensure that individuals feel safe, heard, and supported.