Emergency Caseworkers support

Centre for Sustainable Energy will employ two caseworkers to meet the unprecedented demand for energy advice expected over winter and to manage the increased time, depth and complexity of cases from vulnerable households. Casework will involve dealing with and resolving issues of debt, accessing income related benefits, accessing energy efficiency measures (including heating), monitoring and paying fuel bills and switching tariffs. This will involve advocating on clients' behalf to their landlord, energy supplier or helping them with accessing grants, measures (excluding ECO) or referring to other agencies.