Chorley and Preston Energy Advice Service

The project aims to reduce energy bills, improve health and wellbeing and be a gateway to other specialist services, using established referral pathways to further support customers and provide a holistic service.

Trained energy advisers will deliver a tailored, proactive and flexible energy advice service for residents living in Chorley and Preston. They'll provide personalised and detailed energy advice to 870 unique customers, with over 2,500 interventions throughout the project. 

Support will include advocacy with energy suppliers, setting up a new energy supply, advice on billing/payment methods, budgeting for energy spend, home energy efficiency tips, preventing damp and mould, alongside the provision of practical measures.

The project will be delivered through a range of touch points - home visits, appointments at community centres, telephone advice and at community events. Drop-in sessions will also be open to the local community, reaching more people and supporting them to make changes to their energy use.