Cadder Home Energy Support Project

The project aims to provide energy advice and support to 500 households in the neighbourhood of Cadder, through an accessible, responsive and collaborative community-based model. 

A full-time Energy Advisor will deliver hands-on support to households,  empowering residents with the knowledge and tools to manage their energy use more effectively. The service will be open to anyone in need, regardless of housing tenure, and will focus on practical solutions—reducing energy consumption, resolving fuel debt, and advocating with utility providers.

Advice will be delivered through a variety of channels including telephone calls, virtual calls, home visits, drop-in sessions at Cadder Community Hub and at community events.

Key areas of support will include:

• Helping residents use heating systems more efficiently.
• Offering guidance on energy-saving improvements.
• Explaining utility bills and usage.
• Supporting tariff switching where possible.
• Providing advocacy for those in debt or dispute with suppliers.

Working alongside internal teams and trusted local partners, the project will identify those most at risk and ensure a coordinated approach to energy advice.