£9.7 million distributed through Ofgem Energy Redress Scheme to support vulnerable households with energy costs across Great Britain

In the twelfth round of the Ofgem Energy Industry Voluntary Redress Scheme (Energy Redress Scheme), £9.7 million in grants is being distributed to 34 organisations across England, Scotland and Wales. The funding will support initiatives that deliver energy advice, drive carbon reduction and develop innovative energy-related services. 

Citizens Advice Denbighshire has been awarded £148,810, to deliver its ‘Fuel-Sense’ project, which will provide tailored energy advice to households across North Wales. The project will help residents to lower their energy bills and improve financial stability. Support will be offered through telephone and face-to-face sessions, as well as in local community spaces to reach those who may not access mainstream advice services.

Julie Pierce, Chief Executive Officer at Citizens Advice Denbighshire, said: "With this funding we can reach families and vulnerable residents in Rhyl and Prestatyn who are most affected by fuel poverty. Fuel-Sense will provide practical advice, crisis support and small energy-saving measures that will make a real difference - helping people stay warm, reduce debt and regain confidence in managing their energy costs.”

Grimsby Community Energy, a Lincolnshire-based community benefit society, will receive £126,440 to deliver its pioneering ‘Community Solar Project’. The project will develop a plan to install solar PV on approximately 100 homes, providing residents with free access to the electricity generated. The project will support vulnerable households by reducing energy costs and helping them to heat their homes more affordably.

Vicky Dunn, Managing Director at Grimsby Community Energy, said: “We look forward to supporting local people most in need with their energy bills, while connecting them to the benefits of community owned renewable generation.”

FEL Scotland has been awarded £94,280 to deliver it’s ‘Future Power’ project, which will explore the feasibility of establishing a locally led, community-owned energy generation and reinvestment model across Forth Valley (Stirling, Falkirk and Clackmannanshire). The initiative aims to empower communities to co-own and benefit from renewable energy installations, with any surplus reinvested into tackling fuel poverty, providing energy advice and supporting skills development.

Clara Walker, Executive Director at FEL Scotland, said: “Future Power will put Forth Valley at the heart of community-owned energy - cutting carbon, tackling fuel poverty and reinvesting benefits locally. It will also help us shape a blueprint for wider development across Scotland.”

Graham Ayling, Senior Project Manager for the Energy Redress Scheme at Energy Saving Trust, said: “This latest round of funding will enable frontline voluntary sector workers to support those most at risk from high energy prices. It will also help reduce energy use in our homes, a significant part of the UK’s transition to net zero, in a way that leaves no one behind.”

Russell Ogilvie, Head of Enforcement at Ofgem, said: “When energy suppliers don’t meet our standards, we hold them accountable through our robust compliance and enforcement work. The resulting near £10 million from this round will provide vital support to households across the country who need it most. It will also contribute to reducing and decarbonising energy consumption in homes - an essential step in the journey to net-zero.”

Since 2018, the Energy Redress Scheme has distributed more than £191 million in funding to support 755 projects across England, Scotland and Wales. The funding is collected through Ofgem’s enforcement and compliance activity, where energy companies that breached energy rules agree to make a voluntary payment into the scheme. Energy Saving Trust manages the allocation of these payments for the scheme. 

Read more about all the funded projects here.