£7.3 million awarded to 29 organisations across Great Britain to support vulnerable households to lower their energy bills and reduce carbon emissions through Ofgem Energy Redress Scheme

Over £7.3 million in grants is being awarded to 29 organisations across England, Scotland and Wales in the thirteenth round of the Ofgem Energy Industry Voluntary Redress Scheme. 

The funding will support projects that help vulnerable households to reduce their energy bills, as well as initiatives developing innovative energy-related products and services.

Rossendale Valley Energy has been awarded £461,480, to deliver its ‘Fairer Warmth Retrofit Record’ project. In partnership with the Centre for Energy Equality, they will develop an innovative new feature for the Fairer Warmth app which will provide homes with a personalised and accessible retrofit roadmap. The initiative aims to remove barriers to retrofit and ensure all households can benefit from the transition to cleaner energy.

Andy Pinches, Operations Director at Rossendale Valley Energy, said: 

“This grant allows us to develop, pilot and roll out the Fairer Warmth Retrofit Record alongside face-to-face engagement, helping people reduce bills, improve health and comfort, and plan for a low-carbon future. For our clients, it’s about fairness, making sure the transition to net zero works for everyone.”

Edinburgh-based charity, Community Help & Advice Initiative (CHAI), will receive £77,738 to deliver its ‘Energy Advice Service’. The project will provide tailored energy advice to households in or at risk of fuel poverty to help them save money, create warmer homes and build a more energy-aware community.

Steven Campbell, Service Manager at CHAI, said: 

“Support from the Energy Redress Fund will enable us to provide direct, practical assistance to people experiencing energy-related issues. Removing the need to signpost to external services, ensuring faster access to specialist support and improved outcomes when help is most needed.”

Age Cymru Gwynedd a Môn has been awarded £82,667 to deliver it’s ‘Cefnogi Cynhesrwydd’ project, a targeted initiative to improve energy efficiency for older people in Gwynedd, Anglesey and Conwy. Through practical support, personalised advice and a bilingual, community-led approach, the project will deliver lasting benefits for people and create a model that can be replicated in other rural, ageing communities across Wales.

Lisa Openshaw, Connect Manager at Age Cymru Gwynedd a Môn, said: 

“This funding enables us to help older residents stay warm, manage rising energy costs, and reduce the risk of fuel poverty across our communities. Ultimately, it allows us to provide practical support that improves wellbeing and helps people live independently for longer.”

Graham Ayling, Senior Project Manager for the Energy Redress Scheme at Energy Saving Trust, said: 

“We’re pleased to announce this latest funding round which will enable charities and local community groups to provide essential support to households struggling with energy costs. By delivering innovative energy-saving solutions and vital advice services, these projects will help people reduce energy use, bring down bills and contribute to a fair and inclusive journey toward net zero.”

Cathryn Scott, Regulatory Director at Ofgem, said: 

“This latest round of grants from the Ofgem-funded Energy Redress Scheme is welcome news for some of the country’s most vulnerable households.

"When energy companies breach the rules, we hold them to account and ensure that money is reinvested through trusted local charities and community groups delivering practical support where it’s needed most.

"At a time when many households are under pressure from energy bills, this funding is making a real difference - and I’m proud that Ofgem’s regulation is helping turn enforcement and compliance action into tangible support for consumers.”

About the Energy Redress Scheme

Since 2018, the Energy Redress Scheme has distributed more than £213 million in funding to support 790 projects across England, Scotland and Wales. The funding is collected through Ofgem’s enforcement and compliance activity, where energy companies that breached energy rules agree to make a voluntary payment into the scheme. Energy Saving Trust manages the allocation of these payments for the scheme. 

Read more about all the funded projects here.