Energy Redress Funding - Round 10 Outcome

The following projects have been successful in securing funding in Round 10 of the Energy Redress Scheme and the Carbon Emissions Reduction Fund to deliver projects across Great Britain. A total of £6,087,557.24 was awarded in this round. The grant recipients include the following.


Main Fund


West Devon Community and Voluntary Services
West Devon and South Hams

Warmer Healthier Homes South West Devon is a partnership approach to addressing fuel poverty and poor health outcomes in West Devon and South Hams. The partnership will utilise the experience, relationships, activities and two local community energy groups to establish local partnership teams who can identify those most in need, enabling targeted and meaningful energy advice and support.

Greener Kirkcaldy

Help to Keep the Heat in will address the increase in demand for support from Fife households that are struggling to heat their homes affordably. Using a wide and deep community engagement approach to ensure maximum reach and participant benefit, they will train new referral partners, recruit a team of local energy champion volunteers to act as trusted local connectors and work in neighbourhoods with high levels of deprivation to deliver support where it is most needed.

Clackmannanshire Citizens Advice Bureau

Local Energy Advice Project (LEAP) offers a holistic approach to empower vulnerable people to deal with their energy bills and household income more effectively. This will be achieved by delivering one-to-one tailored energy advice sessions (either by telephone, face to face or home visits dependent on Covid-19 restrictions), ongoing casework for complex issues and group energy sessions (either online or in person).

Southway Housing Trust
South Manchester

The Southway Energy Buddies project will address fuel poverty and promote better awareness of home energy efficiency by delivering comprehensive energy advice to Southway tenants and training to Southway staff to ensure that they are able to identify fuel debt and know how to refer tenants for support. The project will combine awareness raising events, one-to-one advice and support, staff and stakeholder training and peer support to reach as many tenants as possible.

Moray, Scotland

WarmWell Moray will continue REAP's energy advice work to tackle fuel poverty amongst vulnerable people in Moray. People in this rural area will be supported to make appropriate changes to their situation - to be warm and well through energy saving measures, small grants, advice and referral on to other services.

Cumbria Action for Sustainability

The Cold to Cosy Homes project will extend their existing services into new parts of Cumbria and will help households keep warm, reduce fuel costs, carbon emissions and help tackle the climate emergency. Their trained Home Energy Advice team will provide home energy advice via Covid-19 safe home visits and virtual visits, plus phone, email and online support. The service will provide energy saving measures, at the advice stage or professionally fitted at a subsequent visit. 




Cyngor ar Bopeth Ceredigion Citizens Advice

The Cosy Ceredigion project will have the Citizens Advice team will target households most at risk of self-disconnection from their energy supplies, fuel poverty and exclusion from other sources of support. Practical help and quality assured advice will be given to increase the uptake of benefits, deal with debt and to ensure households are using energy wisely.

Rotherham Federation

Rotherham Energy Angels is a project demonstrating how vulnerable energy customers can change habits to reduce energy consumption and costs. “Energy Angels” will deliver group and individual training, advice and support in energy awareness and efficiency through face-to -face groups, home visits, email, zoom and phone calls. Around 1,500 vulnerable households from ten fuel poverty hotspots across Rotherham will take part, reducing the impact of fuel poverty on their families.

Citizens Advice Diss, Thetford and District

Norfolk Warm and Wise Partnership is a county-wide energy advice scheme to reach and support 2,000 households in vulnerable situations. New qualified energy advisers will be employed to offer energy advice training to all 244 volunteer and staff advisers across Norfolk and deliver free and impartial energy advice to vulnerable households via email, free-phone and online. Once Covid-19 restrictions allow, they will also offer face-to-face sessions at 12 Citizen's Advice offices across Norfolk and 11 outreach locations.

Bromley by Bow Centre
Bromley and Tower Hamlets

East End Energy Fit will provide energy advice and assistance to households in or at risk of energy crisis, focussing especially on the most vulnerable. Households will be helped with immediate debt relief work through grant applications, advocacy on payment plans and bill disputes, and improving long-term affordability by switching tariff/supplier, accessing discounts and maximising income.

DIAL Barnsley

Warm Connections is a new bespoke advice service for residents across Barnsley with a disability or long term health condition, to help them tackle fuel poverty, cold homes and improve their health and wellbeing. Through the provision of a free and impartial energy advice services, the project will improve cold homes through energy efficiency improvements and behaviour change, whilst  addressing fuel poverty through income maximisation and fuel debt advice.

Rhondda Cynon Taff Citizens Advice
Rhondda Cynon Taff

The Empowered project will provide free social welfare advice, case-work and support, to vulnerable energy consumers to reduce fuel poverty across Rhondda Cynon Taff. A part-time Specialist Energy Adviser will undertake holistic assessments of each consumer’s needs, to identify the root causes of their energy problems and to find solutions.




Community Energy Plus

Energy Advice for Positive Mental Health will work with consumers with mental health issues to lower their energy consumption and make financial savings to reduce fuel poverty. In partnership with Cornwall Mind, they aim to improve the clients mental wellbeing by providing targeted appropriate support, helping them sustain engagement with the energy advice team. Direct emergency measures and crisis intervention will be provided for households failing to achieve basic warmth.

South Hams Citizens Advice Bureau
Devon and Cornwall

Em-POWER will help to alleviate fuel poverty in Devon and Cornwall, targeting those living in social housing by partnering in the first instance with LiveWest, the largest housing association covering the area. By giving tenants the resources, advice and support they need to feel confident using their energy systems and managing their energy bills. This project will ensure a pathway for 2,400 households to reach long-term solutions for exiting fuel poverty.

Marches Energy Agency

Healthy Homes Shropshire will build on nearly two decades of local, independent energy advice provided by Marches Energy Agency. The project will reach 1,200 households with energy advice using a freephone service, intensive support for complex problems around billing issues and debt, home visits to explore energy issues and to fit low cost energy efficiency measures.

Blairgowrie and Rattray Development Trust
Perth and Kinross, Tayside

The HEAT Project will expand the existing advice service to meet the growing demand for energy advice and support. New online and video-based home energy advice materials will be developed, and they will work with the local authority, community groups, tenants' associations, letting agents and others, to reach as many households as possible. 

PEC Trust

The Warm Homes project brings PEC, the Local Authority, adult social care (ASC) and community health provider Livewell Southwest together, to support fuel poor households. The project will see a team of four supporting 2,000 vulnerable residents accessing social care services, with energy advice and support to improve their living conditions.


The Dundee Home Energy Advice Team (D-HEAT) project in Dundee city will deliver tailored advice to clients identify where small measures such as draughtproofing, LED bulbs and Radiator Panels could make an impact and will provide these measures. They will also offer free and impartial advice to homeowners and private lettings through free home visits and phone advice to support householders out of fuel poverty.

Community Action Northumberland

The Remote Northumberland Energy Advice project will see two part-time Energy Advisors recruited to provide one-to-one advice and support to the remote rural communities of Northumberland. The charity will raise awareness of the advice service through the existing network of over 20 ‘Warm Hubs’ and recruiting additional volunteers to their Community Energy Agent network. The advisers will provide telephone and email advice, run promotional roadshows and will promote other existing support services.

Carbon Emissions Reduction Fund


Beat the Cold

Beat the Cold will work with Chase Community Solar to increase savings to the Council tenants that have solar PV on their bungalow roofs. The project aims to significantly increase the amount of the solar energy residents use by introducing domestic battery technology and providing tailored customer advice and energy education.

Community Energy Plus

Sustainable Homes Advice Cornwall aims to increase the uptake, accessibility and affordability of carbon reduction improvements for rural energy consumers. Sustainable Home Advisers will:

  1. Demystify the low carbon energy market and technologies for older, rural consumers.
  2. Facilitate and promote independent, self-help advice to carbon reduction technologies.
  3. Provide consumers with independent whole house assessments and advice to make informed choices.
  4. Help consumers reduce the cost of carbon reduction measures through access to local grants and funding schemes.

Cumbria Action for Sustainability
Cumbria (South Lakeland)

Working in partnership with Carbon Co-op, URBED and key local communities, the Retrofit for Cumbria project will develop a service that supports comprehensive householder centred energy retrofit. They will build on the findings of the Manchester based People Powered Retrofit project, undertaking research and establishing the systems, training and processes necessary to have:

  1. An economically sustainable one-stop shop retrofit service in Cumbria.
  2. Sufficient skilled contractors to provide quality deep retrofit measures in a wide variety of building types.
  3. Increased householder confidence, trust and satisfaction in the local supply chain.
  4. Unlocked £1.4million of spend on retrofit in Cumbria.


community energy


Forth Valley Sensory Centre
Forth Valley (Clackmannanshire, Falkirk & Stirling)

The Making Sense of Carbon Efficiency project aims to help people with sight and/or hearing loss better understand their energy bills and provide practical advice on how to save energy in the home. This information is not always accessible to deaf or blind people, with many leaflets not available in large print, braille not often an option and few firms providing BSL services that enable deaf people to ask about their bills.

By supporting with applications to Home Energy Scotland for home improvements and help people better understand their personal carbon footprint, this project will showcase how people can make small changes that help us all on the journey to net zero.

Centre for Sustainable Energy
West of England (Devon, Somerset, Dorset, Wiltshire and Swindon)

This Futureproof advice support project will increase uptake of low and zero carbon household energy retrofit by building capacity and expertise within local, independent advice organisations, whose delivery will drive its success. The project will benefit from a partnership with Plymouth Energy Community and Bristol Energy Network, avoiding duplication of effort, learning, and doubling the dissemination network.

Organisations will work together to train advisors and deliver whole-house retrofit plans locally. They will disseminate learning to other energy advice agencies to follow when producing low-carbon retrofit plans.

Innovation Fund


National Energy Foundation
Hampshire (Winchester & Petersfield)

The Whole-House Retrofit Service is a collaboration between the National Energy Foundation (NEF) and two community based climate organisations in Winchester District and Petersfield. The project will build knowledge, capacity and a local supply chain to create a new service that supports owner occupiers to transform the energy performance of their homes, informed by an Whole House Plan developed by a Retrofit Coordinator and backed by NEF’s new ‘SuperHomes Rating Scheme’ (SRS) which will provide a benchmark of retrofit excellence. 

Centre for Sustainable Energy

The Smart and Fair Energy Choices Tool will support energy advisors across Great Britain to assess the various smart energy offers available for their clients, in relation to their specific household circumstances. The tool, designed with user and beneficiary input, will allow advisors to give robust tailored advice to each client about the suitability of different available offers, the associated benefits, what is needed to realise them, and the risks involved and how to avoid them.




Age UK Barnsley

Through tailored customer energy education and advice, the Smart Solar in Barnsley project aims to increase the level of solar self-consumption, which in turn reduces the tenants electricity bills. The project will also trial an automated increase in solar self consumption through the use of domestic battery technology. The project will gain market intelligence on local grid revenues to ascertain how secure these are and if they can contribute to a retrofit battery model for other social housing tenants.

Applecross Community Company
Highland & Islands

Applecross is a grid-constrained, rural community with only single-phase power available. This energy barrier hinders business development, limits locally generated energy exports and restricts Electric Vehicle charging capabilities. This AppleCoRRE - unlocking local grid constraints project addresses these through a feasibility study into a Community Rapid & Renewable Energy Hub. This system will utilise inverter technology to convert/upscale constrained power supplies into usable power for rapid charge points and introduce this solution within a fully functioning hub using local renewable energy generation.

Small Projects Fund


Citizens Advice Waltham Forest
Waltham Forest, London

Working with HEET, a specialist fuel poverty organisation, Citizens Advice Waltham Forest will deploy the Levelling the Field project to identify vulnerable private tenants and provide a package of customised advice and support to tackle the three main issues that contribute to fuel poverty: low incomes, high fuel costs and energy inefficient housing.

Linstone Housing Association
Paisley, Linwood and Jonhstone in Scotland

The Linstone Energy Savings Support (LESS) project will provide targeted and intensive advice and support to their most vulnerable tenants to mitigate the issues causing them to experience fuel poverty and make a positive impact on their health and wellbeing. Delivered as part of Linstone's Response Team working in association with other local partners that support those in the most vulnerable.

Friends of St Nicholas Fields
City of York

This York Energy Advice & Training project will improve the lives of vulnerable households in York by providing quality advice directly to householders and to the support staff that works with them. New Energy Advisors and a Retrofit Co-ordinator will tailor advice to householder needs. The project will involve partnerships working with existing support groups to reach those in need.

Monmouthshire County Citizens Advice
Monmouthshire, Wales

Warmer Monmouthshire will provide Energy Advice for households on low incomes in rural parts of the county and especially in areas off the gas grid. Their new Energy Adviser will provide information, advice and casework for local people, on using energy wisely, help with form filling, negotiation with landlords and other authorities and referrals into other schemes where appropriate.

A full table of these successful grantees is below:

Organisation Project name Funding stream Total grant funding
Age UK Barnsley Smart Solar in Barnsley Innovation £228,203.13
Applecross Community Company AppleCoRRE - unlocking local grid constraints Innovation £85,668.06
Beat the Cold Smart Solar in Cannock CERF £227,012.82
Blairgowrie and Rattray Development Trust The HEAT Project Main £99,045.05
Bromley by Bow Centre East End Energy Fit Main £340,203.94
Centre for Sustainable Energy Smart and Fair Energy Choices Tool Innovation £150,148.45
Centre for Sustainable Energy Futureproof advice support CERF £163,518.50
Citizens Advice Diss, Thetford and District Norfolk Warm and Wise Partnership Main £220,013.40
Citizens Advice Waltham Forest Levelling the Field Small £49,908.88
Clackmannanshire Citizens Advice Bureau LTD Local Energy Advice Project (LEAP) Main £74,186.01
Community Action Northumberland Remote Northumberland Energy Advice Main £147,995.00
Community Energy Plus Energy Advice for Positive Mental Health Main £294,013.40
Community Energy Plus Sustainable Homes Advice Cornwall CERF £139,132.40
Cumbria Action for Sustainability Cold to Cosy Homes Cumbria Main £290,946.06
Cumbria Action for Sustainability Retrofit for Cumbria CERF £161,758.50
Cyngor ar Bopeth Ceredigion Citizens Advice Cosy Ceredigion Main £69,952.10
DIAL Barnsley Warm Connections Main £256,441.45
Forth Valley Sensory Centre Making Sense of Carbon Efficiency CERF £83,915.24
Friends of St Nicholas Fields York Energy Advice & Training Small £49,041.55
Greener Kirkcaldy Help to Keep the Heat In Main £197,218.20
Linstone Housing Association Linstone Energy Savings Support (LESS) Small £47,028.90
Marches Energy Agency Healthy Homes Shropshire Main £209,474.20
Monmouthshire County Citizens Advice Warmer Monmouthshire Small £42,250.00
National Energy Foundation Pilot Whole House Retrofit Service  Innovation £749,925.00
PEC Trust Warm Homes Main £340,281.75
REAP WarmWell Moray Main £73,430.00
Rhondda Cynon Taff  Citizens Advice  Empowered Main £50,043.03
Rotherham Federation  Rotherham Energy Angels Main £217,204.00
Scarf Dundee Home Energy Advice Team (D-HEAT) Main £398,815.00
South Hams Citizens Advice Bureau Em-POWER Main £272,908.75
Southway Housing Trust Southway Energy Buddies Main £258,969.47
West Devon Community and Voluntary Services (WDCVS) Warmer Healthier Homes SW Devon Main £98,905.00

Further information on the projects funded to date can be found here.

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